Duty Manager, Marriott Bonvoy

Marriott Bonvoy

Location:
Fiji, Tokoriki Island

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

Job Responsibility:

Serves as property Manager on Duty
Oversees all property operations
Ensures highest levels of hospitality and service
Represents property management in resolving guest or property situations
Manages flow of questions and directs guests within lobby
Serves as Guest Relations Manager
Handles tracking of service issues
Maintains strong working relationship with all departments
Communicates variations to established norms
Sends MOD report to all departments daily
Strives to improve service performance
Ensures compliance with policies and procedures
Emphasizes guest satisfaction
Understands loss prevention policies
Reviews staffing levels
Reviews financial statements and performance data
Intervenes in guest/associate situations
Empowers associates to provide excellent service
Provides immediate assistance to guests
Displays outstanding hospitality skills
Responds to guest problems and complaints
Obtains customer feedback
Participates in development of corrective action plans
Records guest issues in tracking system
Participates in investigation of accidents
Observes service behaviors and provides feedback
Conducts regular inspection tours
Celebrates successes and recognizes team members
Ensures associates are cross-trained
Ensures fair administration of policies
Implements emergency plans

Requirements:

High school diploma or GED
4 years experience in guest services, front desk, housekeeping, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in guest services, front desk, housekeeping, or related professional area

What we offer:

Equal opportunity employer
Valued and celebrated unique backgrounds
Global community
Engaging experiences
Career development opportunities

Additional Information:

Job Posted:
October 20, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Duty Manager