Dutch speaking Collection Advisor, Randstad

Randstad

Location:
Greece, Athens

Category:
Customer Service

Contract Type:
Not provided

Salary:

1600.00 EUR / Month

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Job Description:

Is your Dutch at a near native level? Would you consider helping customers to get out of financially challenging situations as a chance to make a difference? Do you stay cool under pressure trying to provide the best possible solution for a client? If so, then the position of Dutch speaking Collection Advisor might just for you! We are currently seeking a motivated and client-centric Dutch speaker to join a newly established Credit Management Services center in Greece.

Job Responsibility:

be at the forefront of the business, operating via telephone/chat/email to support customers located in the Netherlands
establish positive engagement with the customers, build relationships and demonstrate fair treatment
conduct affordability assessments in order to fully understand each customer's financial situation and, when needed, set up reasonable repayment plans
provide guidance to customers on the availability of free money advice
maintain system notes, ensuring records of calls are complete, accurate, professional and a true reflection of the conversation

Requirements:

Excellent communication and interpersonal skills, with the ability to showcase empathy and confidence towards a diverse customer base
Service-oriented and problem-solving mindset
Patience and calmness in all situations
Ability to work both independently as well as a member of a team
A native or a near-native level of Dutch
Adequacy in English
PC literacy

Additional Information:

Job Posted:
May 11, 2025

Expiration:
December 30, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Dutch speaking Collection Advisor

Randstad

Location:Greece, Athens

Category:Customer Service

Contract Type:Not provided