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Documentation Clerk

https://www.randstad.com Logo

Randstad

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Location:
Canada , Moncton

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

35400.00 - 35800.00 CAD / Year
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Job Description:

Join a leading company in title and lending solutions, recognized across the country for its innovative services and outstanding workplace culture. Proudly certified as a Great Place to Work® and consistently ranked among Canada’s Best Workplaces, this is an excellent opportunity to build a meaningful career in an environment that values collaboration and excellence. Are you a detail-oriented professional with a knack for multitasking? We are seeking a motivated Documentation Clerk to join our team in a hybrid work setting. If you are an expert in document management and pride yourself on providing top-tier customer service, we want to hear from you.

Job Responsibility:

  • Monitor, prioritize, and process incoming mortgage loan document packages with high accuracy
  • Manage multiple shared mailboxes and stay on top of various client procedures and service level agreements
  • Identify data or document discrepancies and elevate them to clients or management to prevent transactional delays
  • Handle inbound and outbound calls professionally and support the team by providing precise responses based on client requirements
  • Assist with scanning and processing physical mail as required
  • Take ownership of files by recognizing trends and identifying areas for process enhancement to improve the customer experience

Requirements:

  • Minimum 6 months of admin and customer service-related experience
  • Proficiency in MS Office (Excel, Outlook, Word) and the ability to quickly learn internal software systems
  • Strong interpersonal and communication skills with a focus on high-quality service
  • Thorough and accurate in a fast-paced environment
  • able to maintain focus while producing high-volume work
  • Ability to exercise good judgment and maintain the highest level of confidentiality with sensitive information
What we offer:
  • Work-Life Balance: Flexible hybrid schedule with in-office days on Tuesdays, Thursdays, and a floating third day
  • Comprehensive Benefits: Full benefits after 3 months, including 15 vacation days and 10 paid personal days
  • Professional Development Opportunities for growth within the organization
  • Supportive Work Environment: Open-door policy and collaborative team culture

Additional Information:

Job Posted:
February 21, 2026

Expiration:
April 16, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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