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We are looking for a highly organized Document Controller to join our team on a contract-to-permanent basis in Columbia, South Carolina. In this role, you will manage and maintain mortgage-related documents to ensure compliance with industry standards and regulatory requirements. This position offers the opportunity to work in a fast-paced, detail-oriented environment while contributing to critical administrative processes. The Mortgage Administrator plays a vital role in supporting the daily operations of the mortgage department by ensuring accurate processing, maintenance, and servicing of mortgage loan documentation. This professional works closely with loan officers, underwriters, and borrowers to facilitate smooth workflow and compliance with company policies and regulatory guidelines.
Job Responsibility:
Review and validate mortgage loan documents to ensure accuracy and compliance with company policies and regulatory standards
conduct detailed audits of mortgage files to verify completeness and adherence to applicable regulations
prepare and assemble document packages to support underwriting, loan processing, and approval workflows
monitor compliance with current mortgage regulations and address discrepancies in documentation
collaborate with internal teams, including loan officers and underwriters, to resolve issues related to missing or incorrect documents
manage and upload files into the company’s electronic document management system for efficient tracking and retrieval
maintain organized storage of physical and digital records to support audit readiness and operational needs
ensure all documents are scanned, compiled, and categorized accurately for streamlined processing
provide administrative support to enhance team productivity and uphold standards of quality control
process and review mortgage applications, verifying accuracy and completeness of submitted documents
maintain and update loan files and ensure all required documentation is collected and properly recorded
liaise with internal teams, third-party vendors, and borrowers regarding outstanding documentation, status updates, and next steps
prepare and distribute correspondence related to loan processing, such as disclosures, approval or denial notifications, and closing documents
perform data entry and regularly update the mortgage loan servicing system
ensure compliance with all internal procedures as well as federal, state, and local regulations
assist with escrow, insurance, and tax administration as needed
handle borrower inquiries related to account status, payments, escrow, and documentation
support post-closing activities, including file audits and document retention
provide general administrative support to the mortgage team as needed
Requirements:
High school diploma or equivalent
associate degree or additional certifications in finance, real estate, or a related field preferred
previous experience in mortgage administration, banking, or loan processing is strongly preferred
strong attention to detail and organizational skills
excellent verbal and written communication abilities
proficient in Microsoft Office and mortgage processing/servicing software
ability to handle confidential information with discretion
strong customer service orientation and problem-solving skills
What we offer:
medical, vision, dental, and life and disability insurance