District Success Manager

• Drive successful district implementations from post-sales throughout the lifecycle of the relationship
• Design and deliver high-energy professional learning (virtual and onsite) tailored to PK–2 teachers, coaches, and administrators
• Build adoption plans with clear milestones
• track activation and classroom use
• run nudges and campaigns to lift usage
• Maintain excellent CRM hygiene
• capture notes, tasks, and health signals
• Understand nuanced school district needs and navigate complex discussions with empathy and confidence
• Devise and implement initiatives to encourage teacher and student usage and share them with district customers
• Identify and share account expansion opportunities with the Khan Academy Kids district sales leader
• Collaborate with the Khan Academy District Success team to ensure we are sharing best practices, customer insights, and opportunities to expand efficiently
• Demonstrate a detailed understanding of the Khan Academy Kids app and web dashboard
• Channel voice-of-customer to Product, Content, and Engineering to improve experience and outcomes
• Support curriculum and content alignment based on customer needs

• 3+ years of customer success, account management, or education-focused customer support experience
• Deep understanding of teachers and school districts, and a clear passion for education
• Outstanding communication skills: Ability to communicate concisely and persuasively in multiple formats
• Track record of creating dynamic professional learning experiences
• Project management and prioritization experience and the ability to reliably execute and support dozens of school district accounts simultaneously
• Strong problem-solving skills, including using tools, technology & solutions that involve supporting sustainable and scalable systems
• Ability to use data to tell a compelling story, identify needs, and drive adoption
• Familiarity with school and district technology ecosystems, including common rostering like Clever, and data solutions
• Fluency with early learning pedagogy and learning standards related to PK-2nd-grade classrooms
• A proactive approach to support
• Experience using a CRM tool to track customer progress
• Motivated by the Khan Academy mission
• Proven cross-cultural competency skills demonstrating self-awareness, awareness of other, and the ability to adopt inclusive perspectives, attitudes, and behaviors

Experience as an elementary teacher and/or elementary administrator is strongly preferred

• Competitive salaries
• Ample paid time off as needed
• 8 pre-scheduled Wellness Days in 2026
• Remote-first culture
• Generous parental leave
• An exceptional team that trusts you
• The chance to put your talents towards a deeply meaningful mission
• Opportunities to connect through affinity, ally, and social groups
• 401(k) + 4% matching
• Comprehensive insurance, including medical, dental, vision, and life