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Reporting to a Vice President of Operations, the District Manager is responsible for the overall planning, direction, and control of accounts and sites within a district – typically 10 to 20 locations and $15–$60M in managed volume. This key leadership role is accountable for execution of our General Management program, with a focus on growth, cost and productivity, leading people, and delivering financial commitments. Key success measures include Revenue Growth, EBIT, Margin, Consumer Satisfaction, Client Loyalty, and Employee Engagement. Frequent travel to client operations sites throughout the district is required and expected.
Job Responsibility:
Establish overall ownership and accountability of operational management and financial performance across multiple accounts and units
Model key leadership behaviors and ensure the highest levels of safety, quality, and service excellence
Coach and mentor employees
Recognize and reward performance
Identify and engage top talent
Plan and lead team management meetings
Ensure safety and sanitation standards across all operations
Establish and maintain effective client and customer rapport
Identify client needs and communicate operational progress
Understand contractual obligations and leverage opportunities within the contract
Facilitate and support new business and retention activities
Ensure unit managers execute customer satisfaction surveys
Build revenue and manage budgets, including cost controls
Ensure the completion and maintenance of district-level P&L statements
Provide oversight and take ownership to deliver client and company financial targets
Understand performance metrics, data, order and inventory trends
educate teams on key levers to improve margins
Lead managers in implementing and maintaining the corporate management agenda for labor and financial initiatives
Ensure value through efficient operations, appropriate cost controls, and profit management
Ensure consistent application of Aramark’s operating standards and processes
Understand end‑to‑end supply chain and procurement processes and systems
ensure only authorized suppliers are used
Ensure unit managers maintain a safe and healthy environment for clients, customers, and employees
Comply with all applicable policies, rules, and regulations
Lead recruiting, training, and succession planning across the district
Maintain relationships within the communities we serve
Collaborate in sales, rebid, and retention initiatives
Develop and be accountable for a safety culture where no one gets hurt
Identify opportunities to implement new and innovative products and services
Manage the contract administration process
Assist Labor Relations in union contract negotiations and manage the operational and financial implications of union agreements
Requirements:
Proven leadership experience including P&L responsibility within hospitality, retail, facilities, direct store delivery, or food & beverage (or related) industries
typically 5–10 years
Demonstrated leadership skills with broad knowledge of management practices, sound business judgment, and strong client/consumer interaction
Proven ability to hire, assess, develop, and grow high‑performing talent
Comfortable reading, understanding, and implementing contractual requirements, including identifying opportunities within contract terms and conditions to address operational issues
Established communication and collaboration skills to work effectively with all levels of the organization – from front-line associates to senior leadership
Proven success in a repeatable business model, including leading through change and turnaround initiatives
Bachelor’s degree required
advanced degree in business or related field preferred