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The Outbound Operations Supervisor is a people leader that drives the successful execution of all pulling and outbound shipping activities. Reporting to the Outbound Operations Manager, this role is responsible for designing efficient and consistent methods for the outbound team(s) to follow, ensuring freight is properly pulled, sorted, packed and loaded in a safe, high quality and timely manner. The Outbound Operations Supervisor ultimately holds their team to a high standard of operational execution, while also reinforcing a culture of engagement, empowerment and problem-solving amongst all teammates.
Job Responsibility:
Responsible for supervising and implementing functions of efficient outbound operations by instructing employees how to perform work, monitoring progress and troubleshooting as needed
Responsible for designing and maintaining organization of truck yard operations, ensuring efficient organization of trailers, housekeeping, maintenance, and safety protocols are maintained
Responsible for consistent and innovative solutions to drive adherence to all security and safety rules and regulations, ensuring a safe environment for employees, including but not limited to picking, sorting and truck load procedures
Proactively maintains awareness of budget planning and enforces cost-saving initiatives and process improvements
Supervises and provides leadership to warehouse associates, promoting engagement and empowerment to solve problems and make good operational decisions
Works with other DC management to investigate and resolve shipping errors
addresses shipping errors with team to mitigate future issues
Schedules team hours to ensure peak period coverage and efficiency
Protects company assets ensuring all equipment is used and maintained properly, buildings are checked and secured nightly, monitoring employees so no merchandise leaves without proper receipts
Responsible for leading efficient and accurate methods of processing outbound orders, cross/docks, stock orders, special orders, UPS, Will Call and any other miscellaneous orders as applicable
Identifies opportunities for cost reduction and implements process improvements to enhance operational efficiency
Fosters a culture of engagement and empowerment, mentors team members, and facilitates problem-solving and decision-making to drive operational success
Oversees the reconciliation of truck loads each night to ensure proper loading of product
Responsible for designing and implementing efficient protocols and systems for shuttle truck orders and loading of trucks
Ensures team follows all company and supplier guidelines for factory returns
Requirements:
High School Diploma, general education degree (GED) or equivalent combination of experience and education
1+ years’ experience within a distribution center or similar environment
Ability to comply with all safety requirements pertaining to job functions and general Distribution Center safety requirements
Strong interpersonal skills
Ability to develop and maintain cooperative working relationships with others
Strong organizational skills detail oriented
Ability to use good judgment in order to carry out detailed instructions
Basic computer skills required
Must be capable of lifting/moving heavy items up to 60 lbs
Must be forklift and pallet jack certified
Nice to have:
2+ years’ experience within a distribution center or similar environment
1+ year’s proven experience in a managerial role and/or leading teams
Experience with Lean Six Sigma methodologies and tools
Diverse experience (especially within automotive or retail distribution centers)
Proven experience performing various quality functions (inspection, control, assurance, audits)
Proficiency in using relevant tools and technology (including MS Office, Promapp, Power BI, Visio, etc.)
Customer-centric spirit and task-execution
Enthusiasm for data, analysis, and providing simple insights
Passion for solving complex challenges
Comfort influencing others, leading teams, managing stakeholders, getting buy-in from leadership, and communicating clearly
Test-and-learn mentality and agile way of working to improve team products
What we offer:
We offer comprehensive benefit plans and programs designed to support your health and wellness, provide income protection and build financial security for your retirement
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