Disputes Operations & Strategy Job at OnePay

New

Fintech Operations Director

This is a critical leadership role for the Fintech organization at Mews. As we e...

Location

Salary:

Not provided

Mews

Expiration Date

Until further notice

Requirements

8+ years’ experience in operational leadership within payments, fintech or regulated financial services, ideally in a high-growth environment
Proven ownership of payment operations end-to-end: settlements, reconciliation, exceptions and dispute management
Experience leading fraud and first-line compliance teams (KYC/KYB, transaction monitoring, sanctions, investigations) in a regulated context
Track record of using data, automation and modern tooling (including AI where relevant) to improve processes and scale operations efficiently
Strong understanding of payment rails and fraud/monitoring tools, and comfort working across multiple jurisdictions and regulatory regimes
Demonstrated ability to build and lead teams of ~15+ people, including managers, with clear expectations, feedback and development paths
Excellent stakeholder management and communication skills – able to work closely with Product, Engineering, Risk, Compliance and Finance, and explain complex topics simply
High integrity, risk-aware mindset, and comfort operating both strategically and hands-on, especially in ambiguous or high-pressure situations

Job Responsibility

Own and execute the overall fintech operations strategy, ensuring payments, fraud and first-line compliance can scale with our growth
Lead day-to-day payment operations across all rails (cards, SEPA, APMs, wallets), including settlements, reconciliation, exceptions and incident management
Oversee first-line fraud and risk operations – rule design, monitoring and investigations – and drive initiatives that reduce losses while protecting customer experience
Run chargeback and dispute operations, improving recovery rates and keeping scheme and acquirer metrics within agreed thresholds
Lead first-line compliance operations (KYC/KYB, transaction monitoring, sanctions screening, ongoing reviews), partnering with second-line teams on policies, controls and audits
Build and develop a high-performing 15–16 person team (via four direct reports), setting clear priorities, expectations and growth paths
Drive continuous improvement and automation across tools, processes and workflows, using data and KPIs to prioritise what to fix first
Act as a senior operational counterpart to Product, Engineering, Risk, Compliance, Finance and Customer teams on new products, markets and initiatives

What we offer

Participation in our company share program
Best-in-class parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available within your first year)
Unlimited paid holiday
Work from anywhere - enjoy the flexibility to work from other countries for a few weeks each year through our compliant and flexible Workation policy
Relocation options available after 1 year
Monthly "EDGE" time - dedicated to Explore, Develop, Grow, and Elevate yourself
Flexible, hybrid working options
One-off home office setup budget to make your workspace your own
Monthly working-from-home and healthcare allowances (where local healthcare benefits are not in avaliable)
Regional healthcare coverage

New

Fintech Operations Director

This is a critical leadership role for the Fintech organization at Mews. As we e...

Location

United States

Salary:

196000.00 - 250000.00 USD / Year

Mews

Expiration Date

Until further notice

Requirements

8+ years’ experience in operational leadership within payments, fintech or regulated financial services, ideally in a high-growth environment
Proven ownership of payment operations end-to-end: settlements, reconciliation, exceptions and dispute management
Experience leading fraud and first-line compliance teams (KYC/KYB, transaction monitoring, sanctions, investigations) in a regulated context
Track record of using data, automation and modern tooling (including AI where relevant) to improve processes and scale operations efficiently
Strong understanding of payment rails and fraud/monitoring tools, and comfort working across multiple jurisdictions and regulatory regimes
Demonstrated ability to build and lead teams of ~15+ people, including managers, with clear expectations, feedback and development paths
Excellent stakeholder management and communication skills – able to work closely with Product, Engineering, Risk, Compliance and Finance, and explain complex topics simply
High integrity, risk-aware mindset, and comfort operating both strategically and hands-on, especially in ambiguous or high-pressure situations
To be eligible for this position, you must be based in one of the following US states: Arizona, California, Colorado, Florida, Georgia, Illinois, Kansas, Massachusetts, Montana, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin

Job Responsibility

Own and execute the overall fintech operations strategy, ensuring payments, fraud and first-line compliance can scale with our growth
Lead day-to-day payment operations across all rails (cards, SEPA, APMs, wallets), including settlements, reconciliation, exceptions and incident management
Oversee first-line fraud and risk operations – rule design, monitoring and investigations – and drive initiatives that reduce losses while protecting customer experience
Run chargeback and dispute operations, improving recovery rates and keeping scheme and acquirer metrics within agreed thresholds
Lead first-line compliance operations (KYC/KYB, transaction monitoring, sanctions screening, ongoing reviews), partnering with second-line teams on policies, controls and audits
Build and develop a high-performing 15–16 person team (via four direct reports), setting clear priorities, expectations and growth paths
Drive continuous improvement and automation across tools, processes and workflows, using data and KPIs to prioritise what to fix first
Act as a senior operational counterpart to Product, Engineering, Risk, Compliance, Finance and Customer teams on new products, markets and initiatives

What we offer

Participation in our company share program
Best-in-class parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available within your first year)
Unlimited paid holiday
Work from anywhere - enjoy the flexibility to work from other countries for a few weeks each year through our compliant and flexible Workation policy
Relocation options available after 1 year
Monthly "EDGE" time - dedicated to Explore, Develop, Grow, and Elevate yourself
Flexible, hybrid working options
One-off home office setup budget to make your workspace your own
Monthly working-from-home and healthcare allowances (where local healthcare benefits are not in avaliable)
Regional healthcare coverage

Fulltime

Local Service Manager - Pest

We are looking for an experienced, dynamic and engaging team leader to oversee o...

Location

New Zealand , Auckland

Salary:

Not provided

Rentokil Initial

Expiration Date

Until further notice

Requirements

Minimum of 2 years experience in a management role, ideally within a service or operations environment
Experienced in implementing worksite safety initiatives, dispute resolution, and regular reporting to higher management
Strong communication skills and commercial experience
Ability to lead by example and set a high standard of customer service
Comfortable engaging directly with the service team and clients
Strong organizational and time management skills to balance leadership and operational duties
Excellent conflict resolution skills with a high level of empathy
Full New Zealand driver’s license with a clean driving record
Clean criminal record
Outstanding written and verbal communication skills

Job Responsibility

Lead and manage the local service team to deliver exceptional pest services to clients
Ensure adherence to health and safety standards across all operations and locations
Develop and implement service strategies that enhance customer satisfaction and operational efficiency
Monitor and analyze service performance metrics to drive continuous improvement
Maintain strong relationships with clients, acting as the primary point of contact for all service-related inquiries
Conduct regular training and development sessions for team members to uphold high service standards
Coordinate with other departments to ensure seamless service delivery and resource allocation
Implement the regional annual operational plan
Conduct quality audits of specified client premises and ensure service standards are met
Oversee the maintenance of company vehicles, ensuring they are safe, reliable, and clean

Fulltime

Head of Human Resources

We are seeking a Senior HR Leader with deep expertise in industrial relations, e...

Location

India , Gurgaon

Salary:

Not provided

MSA BOURGOGNE

Expiration Date

Until further notice

Requirements

Bachelor’s degree in human resources, Business Administration, Law, or a related discipline
Master’s/MBA preferred
12-15+ years of progressive HR leadership experience, with significant exposure to manufacturing and industrial relations in India
Demonstrated experience leading HR in multi-site manufacturing environments with unions and complex labor laws
Strong commercial acumen with the ability to translate business strategy into people, cost, and capability outcomes
Proven credibility partnering with senior leaders and navigating matrix, transformation, and high-change environments
Strong analytical skills and experience leveraging HR data to drive business decisions
Excellent communication and stakeholder management skills
Ability to work in a dynamic and multicultural environment

Job Responsibility

Act as a strategic people partner to the India Leadership Team, enabling growth, productivity, and disciplined cost management
Translate business strategy into India-specific workforce, capability, and operating plans
Lead HR and Industrial Relations across all manufacturing sites, ensuring stable operations and compliant labor practices
Lead union and employee relations strategy, managing negotiations, disputes, and sensitive cases with credibility and sound judgment
Partner with leadership on expansion, restructuring, productivity improvement, and cost optimization initiatives
Drive organization design, workforce planning, and change management to support business transformation
Build leadership capability and succession pipelines across manufacturing and commercial functions
Shape a high-performance, value-led, and inclusive culture with strong governance and ethical standards
Partner with HR COEs on India rewards, performance management, and policy frameworks aligned with market and global standards
Lead and develop the India HR team, driving operational excellence, data-driven decisions, and cross-functional collaboration

Disputes/Chargeback Officer

We are looking for a confident, customer-focused professional to take full owner...

Location

United Kingdom , Cardiff

Salary:

Not provided

Capital on Tap

Expiration Date

Until further notice

Requirements

1+ years of experience within the cards or payments industry, with specific exposure to card scheme core rules and FCA regulations
Proven ability to manage a complex caseload within regulatory timescales and internal SLAs
A self-starter who can operate independently, taking full ownership and accountability for their decisions
Meticulous in investigating data and documentation to ensure accuracy in every case
A strong work ethic with a desire to identify process improvements and drive higher customer satisfaction

Job Responsibility

Engage with cardholders to resolve transaction queries and determine the most effective dispute strategy
Evaluate dispute claims to establish validity and determine chargeback rights
Conduct thorough investigations by analysing transaction patterns, supporting documentation, internal communication, spending patterns, and dispute history
Compile evidence and initiate Chargeback Disputes for UK and US markets, ensuring strict adherence to Visa’s timeframes and regulations
Communicate directly with customers during fraud investigations to gather evidence before delivering fair, logical, and evidence-based decisions
Maintain expert knowledge of Visa Core Rules (including Dispute Time Limits) to maximise claim success rates
Proactively identify fraudulent transaction trends and collaborate with the Fraud team to update internal rules and prevent future losses

What we offer

Private Healthcare including dental and optician services through Vitality
Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
Lease a brand-new electric car through our Octopus EV salary sacrifice scheme
28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan

Fulltime

New

Collections and Deductions Analyst

This role is responsible for researching and reconciling customer disputes, paym...

Location

United States , Remote

Salary:

Not provided

Cencora

Expiration Date

Until further notice

Requirements

Broad training in fields such as business administration, accountancy, generally obtained through completion of a four-year Bachelor’s degree program
Associate Degree in Accounting or Finance, but Bachelor's Degree preferred
5 years of A/R software experience for large corporations such as SAP, Oracle, etc
5 years minimum of A/R Dispute resolution experience in a large organization, working with vendor portals
5 years minimum of Cash Application research and analysis
Must have Advanced Excel skills: writing advanced formulas, Pivot Tables, V-lookups, etc.
5 years of experience working with functional groups and different level of employees throughout the organization to achieve business results effectively and professionally
5 years following GAAP and SOX requirements in a publicly traded company
Ability to work in a global team environment

Job Responsibility

Monitor and track the daily analysis of customer disputed invoices/short-payments on a very high volume-based activity
Perform analysis of customer accounts based on the customer's purchases, payment history, credit worthiness, credit limit exposure and our business strategy
Track and evaluate past due A/R accounts to reduce the risk of credit exposure
Evaluate credit worthiness of accounts and determine proper account order hold or releases
Ability to research cash application matters on customer account
Evaluate aged items for bad debt write off and refund analysis
Perform offsetting adjustments to ensure customer account balances are properly stated
Contact customers to secure payment on overdue balances, issues resolution on open items
Provide guidance and support to Sales and Operations Managers, Logistics, Common carrier disputes, outside Distribution operations about the release of orders to accounts that have aged accounts receivable
Maintain a strong cross functional communication with Sales, Logistics, and Management regarding identified account risks, potential credit problems, disputes and customer comments. Identify and escalate as necessary

What we offer

Medical
dental
vision care
comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave
variety of training programs
professional development resources
opportunities to participate in mentorship programs
employee resource groups
volunteer activities

Fulltime

Sr People Business Partner

Our Human Resources leaders at PepsiCo provide leadership and functional HR mana...

Location

Canada , Bedford; Darthmouth

Salary:

Not provided

Pepsico

Expiration Date

Until further notice

Requirements

Bachelor’s Degree with focus in Industrial/Labour Relations, Human Resources Management, Psychology, or another related field preferred
Prior Human Resources generalist experience and HR Leadership experience 3-5 years
Understanding and experience with most or all the core aspects of Human Resource Management (employee/labour relations, staffing, performance management, leadership development, coaching and capability building)
Experience in a union environment, administering a collective agreement and facilitating the grievance process
Ability to effectively manage multiple projects with overlapping tasks and work ind
Previous work experience in labour relations in a unionized environment
Proven ability to establish credibility and influence as a leader within a management team and with front-line employees
Understanding of labour standards, laws, and regulations
Able to commute between Bedford, NS and Dartmouth, NS

Job Responsibility

Strategically lead and fully execute key HR initiatives that support PepsiCo’s vision
Key business partner to operations leaders
Design and execute talent strategies for the operations (including campus recruiting)
Partner with local teams to ensure ongoing outreach activities, including building key relationships internally and externally
Partner with leaders to build capability and manage performance
Execute key platforms of the employee and labour relations agenda, including acting as an employee advocate and supporting dispute resolution/grievance processes
Coach and guide leaders and frontline employees regarding company policies, values, HR programs and collective bargaining agreement (benefits, pay and salary) administration and interpretation, to ensure policies and procedures are executed consistently across the operations
Partner with department leaders on performance management and developing effective pipeline and succession plans
Partner with the business to develop and execute site level strategies to improve Organizational Health and culture
Lead and participate in Diversity, Inclusion & Equity initiatives

What we offer

Competitive compensation and comprehensive benefits designed to fit your unique needs
A dynamic and inclusive culture that promotes you to bring your whole-self to work
Inspiring positive change for people and the planet with sustainability goals
A supportive team that will encourage your professional growth and development

Fulltime

Senior Project Manager

Embark on a transformative journey as role Senior Project Manager at Barclays, w...

Location

India , Pune

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Hands-on project management experience, managing medium to large-scale initiatives
Experience in risk operations, with deep expertise in fraud and disputes domain
Experience working across multiple domains, demonstrating adaptability and cross-functional understanding
Excellent communication and interpersonal skills to effectively communicate with stakeholders, build relationships, and present findings
Supporting project documentation, including maintenance of project plans, schedules, and ensuring that project documentation is up-to-date and accurate
Facilitation of project governance, including ensuring that projects are aligned with the organization’s strategic objectives, and that project risks assumptions, issues and dependencies are managed effectively
Experience with enterprise PM tools (such as Navigator, JIRA - preferred)
Strong analytical mindset with the ability to manage complex operational challenges

Job Responsibility

Scope Management: Manages a single project with specific, defined objectives, deadlines, and deliverables. Their focus is on completing the project on time, within scope, and on budget
Strategic Focus: Operates more tactically, focusing on day-to-day management of resources, schedules, and deliverables for their individual project
Time Horizon: Works with a shorter, more defined timeframe as projects have a set beginning and end
Stakeholder Management: Primarily manages stakeholders related to their specific project, ensuring communication and expectations are clear for the project’s deliverables
Risk and Issue Management: Focuses on risks and issues specific to their project and works to mitigate them within the project’s scope
Resource Management: Manages resources for their individual project, ensuring that the project team has the necessary skills, tools, and time to complete the work
Financial Management: Focuses on managing the budget of their specific project, ensuring it is completed within the financial constraints
Metrics: Measures success based on the timely completion of project deliverables within scope, time, and budget
Change Management: Manages changes that directly impact their specific project, including scope changes, timelines, or resource allocation adjustments
To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions

What we offer

Hybrid working
Structured approach to hybrid working with fixed 'anchor' days
Supportive and inclusive culture and environment
Flexible working arrangements can be discussed
Commitment to providing a supportive and inclusive culture

Fulltime

Disputes Operations & Strategy

OnePay

Location:
United States

Category:
Finance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 21, 2026

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