Dispatcher

• Receive, prioritize, and assign service requests, delivery orders, or transportation jobs to drivers in real-time
• Monitor driver locations, vehicle status, and route progress using GPS and fleet-management software
• Communicate clearly and frequently with drivers via phone, radio, and messaging apps regarding route changes, traffic conditions, delays, or customer requirements
• Proactively resolve issues such as vehicle breakdowns, traffic delays, customer complaints, or schedule conflicts
• Optimize routes and loads to improve efficiency, reduce costs, and meet delivery windows
• Maintain accurate records of driver logs, delivery statuses, proof of delivery, and incident reports
• Coordinate with customers to confirm appointments, provide ETA updates, and handle special instructions
• Ensure compliance with DOT regulations, hours-of-service rules, safety protocols, and company policies
• Assist with emergency response and after-hours/on-call coverage as needed
• Prepare daily, weekly, and monthly reports on performance metrics (on-time percentage, miles driven, etc.)

• High school diploma or equivalent required
• associate’s or bachelor’s degree preferred
• Minimum 2–3 years of experience in dispatching, logistics coordination, customer service, or transportation operations (experience in trucking, courier, rideshare, or emergency services is a plus)
• Strong geographic knowledge of the operating area and familiarity with mapping/routing software (e.g., Samsara, Motive, Route4Me, Google Maps)
• Proficient with transportation management systems (TMS), GPS tracking platforms, and Microsoft Office/Google Worksuite
• Excellent verbal and written communication skills
• ability to remain calm and professional in high-stress situations
• Superior multitasking and problem-solving abilities
• Flexible schedule with ability to work evenings, weekends, holidays, and on-call shifts as required
• Clean background check and drug screen required

Bilingual skills (English/Spanish or other relevant languages) a strong plus

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan