Director, Technical Support (Dedrone)

We are hiring a Director of Technical Support (Dedrone) to play a pivotal role in scaling and integrating the Dedrone support organization into Axon’s Global Customer Support framework. Reporting directly to the Senior Director, Global Customer Support, you will be responsible for building the operational foundation, structure, and cross-functional partnerships necessary to support our rapidly evolving product portfolio at scale. This role requires a strong technical support leader with deep operational experience, a solid working knowledge of drone/robotics or connected device products, a track record of building and transforming teams, and the ability to lead through change. You will shape and implement scalable support processes, drive post-acquisition alignment, and partner closely with Product, Engineering, Sales, Customer Success, and IT to deliver a unified, world-class customer experience.