Director, Service Reliability Engineering

• Define and execute Marriott’s SRE vision, aligning with business objectives and technology roadmaps
• Build, mentor and lead a high-performing SRE team, fostering a culture of collaboration and innovation
• Establish reliability, observability and automation goals to improve system uptime, performance and scalability
• Partner with engineering, operations and security teams to drive best practices and continuous improvement
• Implement reliability-focused engineering practices, including SLAs, SLOs/SLIs and error budgets
• Design and maintain resilient, scalable and fault-tolerant architectures across cloud and hybrid environments
• Develop strategies to proactively identify and mitigate risks to system performance and availability
• Drive root cause analysis (RCA) and post-mortem processes to prevent recurring incidents
• Champion automation in monitoring, deployment and incident resolution to reduce toil and enhance efficiency
• Lead and optimize incident response processes, ensuring rapid detection, diagnosis, and resolution of system failures
• Enhance observability by leveraging monitoring, logging and tracing solutions to provide real-time insights
• Partner with DevOps teams to improve CI/CD pipelines and reduce deployment risk
• Champions leaders’ vision for product and service delivery
• Makes and executes the necessary decisions to keep moving forward toward achievement of goals
• Provides direction and assistance to other teams regarding projects
• Determines priorities, schedules, plans and necessary resources to promote completion of any projects on schedule
• Analyzes information and evaluates results to choose the best solution and solve problems
• Reviews vendor proposals and selects appropriate vendor for services/technologies/hardware
• Thinks creatively and practically to develop, execute and implement new project plans
• Generates and provides accurate and timely results in the form of reports, presentations, etc.
• Plans, develops, implements, and evaluates the quality of operations

• Undergraduate degree in computer science, software engineering, or a related field (or equivalent experience)
• 10+ years of experience in SRE, devsecops or IT operations
• At least 5 years’ experience in a previous leadership role within SRE, devsecops or IT Operations
• At least five years of experience in the following technologies - Presentation Management: HTML, CSS, JS, Backbone, Node JS, Android, iOS, Application Platforms: NGINX, Java, Akana, Play Framework, Tomcat, Docker, Openshift, Application Data: PostgreSQL, Couchbase, Cassandra, Integration Services: Apache Kafka, Apache Spark, Akana, Analytics Platforms: Hadoop, dashDB, Cognos, Tableau, Security: Forgerock, OpenID, OAUTH, Ping Identity, Public Cloud: Azure, Google Cloud, AliCloud, Amazon Web Services, CI/CD: Harness
• Experience with test automation
• Working knowledge and proven track record of implementing disaster indifferent architecture
• Experience with CDN and Akamai tools
• Linux/Unix system administration experience
• Proficient in scripting and programming languages (like Python, Go, Bash, Shell)
• Hands on experience with infrastructure as code (like Terraform), container orchestration (like Kubernetes), and reliability automation
• Working knowledge of networking, databases, distributed systems
• Deep knowledge of monitoring, logging and incident response tools (like Dynatrace, Splunk, OpsGenie, BigPanda, Prometheus, etc.)
• Experience implementing and maintaining CI/CD pipelines for large-scale applications
• Experience creating system architectures for disaster recovery implementation and failover during disasters
• Familiarity with AI/ML-driven observability and predictive maintenance techniques
• Exceptional problem solving, communication and stakeholder management skills
• Experience leading, mentoring and developing high performing SRE teams
• Experience managing large, cross functional vendor teams
• Experience defining SLOs/SLIs, error budgets, and KPIs to drive accountability and performance
• Ability to foster a culture of continuous improvement
• Proven record of staying ahead of industry trends/informed of emerging technologies to enhance system reliability and efficiency
• Experience in hospitality is preferred

Experience in hospitality

• Bonus program
• comprehensive health care benefits
• 401(k) plan with up to 5% company match
• employee stock purchase plan at 15% discount
• accrued paid time off (including sick leave where applicable)
• life insurance
• group disability insurance
• travel discounts
• adoption assistance
• paid parental leave
• health savings account (except for positions based out of or performed in Hawaii)
• flexible spending accounts
• tuition assistance
• pre-tax commuter benefits
• other life and work wellness benefits
• stock awards
• deferred compensation plans