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Director, Product Experience Design - Mastercard Developers

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Mastercard

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Location:
United States of America , O Fallon

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

156000.00 - 265000.00 USD / Year
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Job Description:

You will lead the Product Experience Design function for Mastercard Developers – focusing on the UI and UX of the Mastercard Developers website. You will shape the vision, standards, and execution for how developers and agents evaluate, integrate, test, monitor, and scale with our APIs. You will build and mentor a multidisciplinary design team. You will partner with Product, Engineering, and Marketing to drive measurable improvements in developer activation, time to first call, and other key metrics.

Job Responsibility:

  • Define a north star experience for the developer platform journey: discover, evaluate, integrate, onboard, optimize
  • Prepare the platform for agent mediated usage
  • Own and evolve the design system (tokens, accessibility standards, interaction patterns) with Engineering
  • Use qualitative insight and product analytics (conversion, drop off, success rates) to guide prioritization
  • Coach and grow a design team
  • Partner with Product Management to align roadmaps to outcome metrics
  • Embed accessibility and inclusive design (Web Content Accessibility Guidelines (WCAG) alignment) into tools, patterns, and reviews
  • Drive consistency across marketing surfaces, documentation, console user interface, and post integration touch points

Requirements:

  • Experience in digital product design, designing technical platforms (API portals, cloud tools, developer consoles, SDK experiences) for developer consumption
  • Proven experience leading and mentoring a team of Product Experience Design Managers and Senior Designers, driving strategic outcomes, fostering collaboration, and building design capabilities through continuous up skilling
  • Experience building and scaling design systems with front end engineering
  • Data driven with an ability to transform research, analytics, and experimentation into design decisions
  • Ability to use product analytics for funnel analysis and insight synthesis
  • Depth in interaction design, information architecture, visual hierarchy, content clarity
  • Understanding of API lifecycle (authentication, versioning, rate limits, keys, webhooks, etc)
  • Functional knowledge of front end technologies (HTML, CSS, basic JavaScript) for engineering collaboration
  • Clear written communication for strategy documents, design briefs, executive updates

Nice to have:

  • Prior experience in front end or Platform engineering preferred
  • Hands-on front-end prototyping (React, Web Components, design tokens implementation)
What we offer:
  • insurance (including medical, prescription drug, dental, vision, disability, life insurance)
  • flexible spending account and health savings account
  • paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
  • 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire
  • 10 annual paid U.S. observed holidays
  • 401k with a best-in-class company match
  • deferred compensation for eligible roles
  • fitness reimbursement or on-site fitness facilities
  • eligibility for tuition reimbursement

Additional Information:

Job Posted:
January 02, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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