Director Operations Job at DoubleTree by Hilton Orlando at SeaWorld (Mountain View)

Director Operations

DoubleTree by Hilton Orlando at SeaWorld

Location:
United States , Mountain View

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! At the Aloft Mountain View, we are seeking qualified and talented candidates to fill our current job openings! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright. We are looking for our next great team member to join the Aloft Mountain View team.

Job Responsibility:

Provide guidance and leadership to the Rooms Division
Ensure consistent compliance with hotel policies, and quality guest service while maximizing departmental profits
Indirectly offers supervision for the entire hotel as well as making policies and developing plans for carrying out work programs
Acts as General Manager in the General Manager’s absence
Implement and manage hotel’s daily quality process including goal communication, associate improvement, compliance with Crescent standards, service recovery and problem resolution
Disseminate feedback from comment cards, guest satisfaction and service failure measurements and coach accordingly
Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate
Communicate both verbally and in writing to provide clear direction to staff
Assign and instruct Rooms Division Department Managers in details of work
Observe performance and encourage improvement
Monitor hotel occupancy and make staffing adjustments accordingly
Supervise and review cost and inventory controls
Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results
Prepare written correspondence to guests
Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc
Remain calm and alert especially during emergency situations and heavy hotel activity
Plan and implement detailed steps or problem resolution by using experienced judgment and discretion
Supervise the budgeting, forecasting, training, motivating and staffing of the Rooms Department including: Telephone, Housekeeping Services, Front Office, Laundry, Concierge and Guest Services
Prepare Forecast expenses and actual results for the Rooms Division revenue and expenses
Review Security logs daily for significant incidents, and coordinate with department heads all enforcement of policy and/or improvements in service needed
Work closely with the General Manager in establishing and monitoring policies and guidelines in the day to day operation of the hotel to ensure profitability and consistency
Solve problems of detail that come up in the course of the work
Plan, organize, chair, attend and/or participate in various hotel meetings such as: Staff Meetings, Rooms Division Meetings, Executive Committee Meetings, Quality Teams Meetings, etc
Comply with attendance rules and be available to work on a regular basis
Perform any other job-related duties as assigned

Requirements:

Natural leader who demonstrates strength by motivating the team
Ability to provide guidance and leadership to the Rooms Division
Ensure consistent compliance with hotel policies and quality guest service
Maximize departmental profits
Indirectly offer supervision for the entire hotel
Make policies and develop plans for carrying out work programs
Act as General Manager in the General Manager’s absence
Implement and manage hotel’s daily quality process
Disseminate feedback from comment cards, guest satisfaction and service failure measurements
Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication
Communicate both verbally and in writing to provide clear direction to staff
Assign and instruct Rooms Division Department Managers
Observe performance and encourage improvement
Monitor hotel occupancy and make staffing adjustments
Supervise and review cost and inventory controls
Field guest complaints, conducting thorough research to develop effective solutions
Prepare written correspondence to guests
Plan and implement detailed steps for problem resolution
Supervise the budgeting, forecasting, training, motivating and staffing of the Rooms Department
Prepare Forecast expenses and actual results for the Rooms Division revenue and expenses
Review Security logs daily for significant incidents
Work closely with the General Manager in establishing and monitoring policies
Solve problems of detail that come up in the course of the work
Plan, organize, chair, attend and/or participate in various hotel meetings
Comply with attendance rules and be available to work on a regular basis

What we offer:

Highly competitive wages
An exceptional benefit plan for eligible associates & your family members
RSP/401K matching program for eligible associates
Flexible scheduling to allow you to focus on what is important to you
Discounts with our Crescent managed properties in North America for you & your family members
Marriott Employee Room Rate Discount Program
Health & wellness programs
Best in class learning and development
Travel discounts

Additional Information:

Job Posted:
January 05, 2026

Employment Type:

Fulltime

Work Type:

On-site work

DoubleTree by Hilton Orlando at SeaWorld - All Job Offers

Job Link Share:

Director Operations

DoubleTree by Hilton Orlando at SeaWorld

Location:
United States , Mountain View

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 05, 2026

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 05, 2026

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