CrawlJobs Logo

Director, Operational Governance

brightspeed.com Logo

Brightspeed

Location Icon

Location:
United States , Charlotte

Category Icon

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided

Job Description:

Strategic leader responsible for establishing and maintaining operational discipline, governance frameworks, and project execution excellence across the organization. Reports to the Vice President, Operations Support, Platform Innovation & PMO and oversees the enterprise project management office, ensuring all strategic initiatives, operational improvements, and cross-functional programs are delivered on time, within scope, and aligned with corporate objectives. Also leads the development and enforcement of governance standards, operational policies, and performance reporting to ensure transparency, accountability, and continuous improvement across all operational domains.

Job Responsibility:

  • Define and implement the company’s operational governance framework, including decision rights, performance standards, and reporting structures
  • Establish and maintain policies, procedures, and control mechanisms to ensure operational compliance, consistency, and efficiency
  • Partner with executive leadership to prioritize strategic initiatives and allocate resources effectively across business units
  • Lead regular operational review cycles and governance forums to ensure alignment with corporate goals and risk management protocols
  • Build and lead a high-performing PMO responsible for planning, executing, and delivering enterprise-wide projects and transformation programs
  • Develop standardized project management methodologies, templates, and tools based on best practices (e.g., PMI, Agile, or hybrid frameworks)
  • Oversee project portfolio management, ensuring initiatives are aligned with strategic priorities and deliver measurable value
  • Monitor project health, budgets, timelines, and risks, providing executive-level reporting and escalation management
  • Coach and mentor project managers to strengthen execution capabilities and foster a culture of accountability and delivery excellence
  • Collaborate with Operations, Finance, IT, and other functional leaders to drive process optimization and operational efficiency initiatives
  • Develop key performance indicators (KPIs) and dashboards to measure governance effectiveness, project success, and operational performance
  • Identify operational risks and lead mitigation planning in partnership with business stakeholders
  • Champion data-driven decision-making and continuous improvement methodologies such as Lean Six Sigma
  • Act as a central point of contact for executive leadership on program and governance matters
  • Deliver clear, concise updates on portfolio progress, dependencies, and business impact to senior stakeholders
  • Promote cross-functional alignment and collaboration to ensure successful project execution and sustainable change adoption

Requirements:

  • Bachelor’s degree required (Business, Operations, or related field preferred)
  • Minimum of 5 years of program or project leadership experience
  • 10+ years of experience in the telecommunications industry supporting business operations
  • Proven experience leading operational governance and strategic program offices
  • Expertise in communication, change management, and staff development
  • Strong project and program management abilities, including building methodologies and tools
  • Experience with Lean, Six Sigma, or other process improvement frameworks
  • Strong business acumen with the ability to analyze complex data and drive strategic outcomes
  • Ability to manage multiple priorities and synthesize business needs into actionable strategies
  • High emotional intelligence, with strong interpersonal and stakeholder management skills

Nice to have:

  • Lean Six Sigma certification or equivalent project/process improvement training
  • Experience developing executive-level reports and dashboards
  • Deep knowledge of telecom systems, industry practices, and operations
What we offer:
  • competitive medical, dental, vision, and life insurance
  • employee assistance program
  • 401K plan with company match
  • host of voluntary benefits

Additional Information:

Job Posted:
December 06, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Director, Operational Governance

Director, Revenue Operations

Babylist Media is transforming its operating model to support long-term, scalabl...
Location
Location
United States
Salary
Salary:
171976.00 - 206371.00 USD / Year
babylist.com Logo
Babylist
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of experience in advertising or media revenue operations, sales operations, or GTM operations, with deep expertise in architecting scalable operating systems
  • Significant experience within media or advertising ecosystems, including working with publishers, advertisers, or ad-tech platforms
  • 4+ years of proven leadership experience building and managing high-performing teams
  • Hands-on experience building, launching, and managing ad-server programs, including implementation, optimization, and ongoing governance
  • Strong analytical, financial, and operational acumen, with the ability to translate complex business needs into clear, scalable processes and systems
  • Deep understanding of revenue funnels, forecasting, pipeline management, and sales processes
  • Experience leading commission planning, territory design, and quota-setting processes
  • Excellent communication skills, with experience presenting recommendations and insights to executive leadership
  • A builder mentality—comfortable operating in ambiguity, creating structure, and scaling for future growth
  • Bias toward action, continuous improvement, and high-quality execution
Job Responsibility
Job Responsibility
  • Manage and develop teams across Media Strategy and Ad Operations for both onsite and offsite channels
  • Oversee rate card strategy, pricing architecture, and new media product development to maximize yield and sell-through efficiency
  • Oversee inventory management and yield optimization across all media products, maximizing sell-through rates while protecting margin
  • Lead KPI tracking, forecasting, performance reviews, and GTM experiment design
  • Lead annual planning and quarterly forecasting across GTM functions in partnership with Finance, building accurate pipeline and revenue models that inform both short- and long-term strategic decisions
  • Lead Ad Operations teams through the transition from site-served campaigns to a fully integrated ad server model (Koddi) across onsite, including campaign trafficking, pacing, optimization, and reconciliation workflows and future business scenarios
  • Serve as system owner for Boostr and Koddi, managing architecture, permissioning, and reporting integrity
  • Manage Asana workflows and efficiency with cross-functional partners for campaign tracking and project management
  • Improve revenue funnel efficiency through optimized lead flow, territory design, and sales processes
  • Partner with Finance and Accounting on revenue actualization, monthly billing, and ensuring accurate revenue recognition processes
What we offer
What we offer
  • Company-paid medical, dental, and vision insurance
  • Retirement savings plan with company matching and flexible spending accounts
  • Generous paid parental leave and PTO
  • Remote work stipend to set up your office
  • Perks for physical, mental, and emotional health, parenting, childcare, and financial planning
  • Competitive salary with equity and bonus opportunities
  • Fulltime
Read More
Arrow Right

Director of Operations

We are recruiting for a Director of Operations on a full time (40 hours), perman...
Location
Location
Ireland , Dublin
Salary
Salary:
Not provided
14forty.co.uk Logo
14forty
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A highly experienced senior operations leader with a proven track record in Director-level or equivalent roles, ideally within complex, multi-site, or scaling environments
  • Demonstrated expertise in change management, operational integration, and embedding new systems, cultures, and organisational structures
  • Strong programme and project leadership capability, with significant experience leading large-scale, cross-functional transformation
  • Deep understanding of operational compliance, regulatory governance, audit standards, and risk management
  • Strong experience in LEAN, continuous improvement, or operational excellence methodologies, with demonstrable results
  • A strategic thinker capable of translating organisational goals into measurable operational plans
  • An influential and credible leader able to effectively engage, influence, and challenge senior stakeholders, including executive and Group-level leadership
  • Commercially and financially astute, with strong analytical, decision-making, and problem-solving abilities
  • Exceptional leadership skills with experience managing and developing senior managers and operational teams
  • Technologically adept, with experience in system implementation, digital transformation, and operational reporting tools
Job Responsibility
Job Responsibility
  • Act as the senior operational lead for Glanmore Foods, responsible for delivering against strategic operational objectives
  • Report on operational performance, risk, compliance, strategic priorities, and transformation progress
  • Lead organisation-wide change management, embedding new systems, cultural change, and improved ways of working
  • Foster a culture of excellence, ensuring high standards in food quality and service
  • Lead, mentor, and develop management teams to achieve business goals and enhance performance
  • Oversee all major operational projects, including system rollouts, process re-engineering, optimisation, and infrastructure enhancements
  • Establish, refine, and enforce robust operational governance, compliance processes, and audit standards
  • Lead LEAN programmes to improve efficiency, reduce waste, and strengthen cross-functional collaboration
  • Build and embed operational resilience through proactive risk management, contingency planning, and business continuity frameworks
  • Provide strong and visible leadership to senior managers, ensuring alignment, accountability, and high performance across all operational functions
What we offer
What we offer
  • Discounts on brands across the Island of Ireland (restaurants, high street stores, hotels, day out venues, gyms, golf courses and many more)
  • Flexible working to support work life balance
  • Free parking at the office
  • Career Pathways to support career progression and/or skills development
  • Learning & development programs available for personal and professional development & growth
  • Access to wellness programs to promote mental health and wellbeing of our colleagues
  • Employee Assistance Program to guide and support our employees
  • Exciting appreciation days
  • Fulltime
Read More
Arrow Right

Director, Payroll Operations

Figma is growing our team of passionate creatives and builders on a mission to m...
Location
Location
United States , San Francisco; New York
Salary
Salary:
198000.00 - 288000.00 USD / Year
figma.com Logo
Figma
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 12+ years of experience leading global payroll operations in a public company environment
  • Deep understanding of U.S. and international payroll laws, taxation, and compliance requirements
  • Demonstrated ability to design, implement, and maintain SOX-compliant controls and documentation
  • Strong leadership skills, with experience managing distributed teams and fostering growth through change
  • Ability to work cross-functionally and influence decision-making at all levels of the organization
Job Responsibility
Job Responsibility
  • Lead and oversee all aspects of global payroll operations, ensuring accurate, compliant, and timely processing across multiple countries and employment arrangements
  • Develop and execute a global payroll strategy aligned with Figma’s growth, public company controls, and expansion goals
  • Manage, mentor, and grow a global payroll team of 5+ professionals and contractors, fostering development, stability, and accountability
  • Drive process automation, vendor consolidation, and system optimization to create efficiency, reduce manual work, and scale for growth
  • Partner cross-functionally with People Operations, HRIS, Benefits, Accounting, Equity, and Tax on payroll-related initiatives, including system integrations, entity setup, and compliance enhancements
  • Ensure SOX compliance, internal controls, and audit readiness for payroll-related processes
  • Create and maintain policies, documentation, and governance frameworks to ensure consistency and adherence to global labor, tax, and data protection requirements
  • Serve as a strategic partner in global expansion efforts, advising on payroll design, vendor models, and compliance strategy
What we offer
What we offer
  • equity
  • health, dental & vision
  • retirement with company contribution
  • parental leave & reproductive or family planning support
  • mental health & wellness benefits
  • generous PTO
  • company recharge days
  • a learning & development stipend
  • a work from home stipend
  • cell phone reimbursement
  • Fulltime
Read More
Arrow Right

Director of Government & Customer Relations

Responsible for the local and regional government affairs and customer relations...
Location
Location
United States , Cleveland
Salary
Salary:
147521.00 - 191777.00 USD / Year
engagecleveland.org Logo
Engage Cleveland
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Candidate must possess a bachelor’s degree preferably in Political Science, Public Policy, Public Relations, Communications, Public Administration or a closely related field
  • Candidate must possess ten (10) years of experience in government affairs and/or community or public relations
  • Experience must include five (5) years of supervising, managing, and/or leading people, projects, and/or processes
  • Candidate must possess a valid driver’s license with a driving record in accordance with the Sewer District’s acceptable guidelines
  • Candidate must have the ability to fully learn the work and strategic direction of the Sewer District and communicate it to a variety of audiences
  • Candidate must possess effective written and verbal communication, organizational skills and decision-making abilities
  • Candidate must possess strong team leadership and people management skills
  • Candidate must possess the ability to effectively plan, coordinate, establish and maintain effective working relationships and prioritize workloads based on available resources
  • Candidate must possess negotiation and conflict resolution skills to address issues and opportunities for improvement
Job Responsibility
Job Responsibility
  • Develops and oversees the execution of strategic goals for the government affairs and customer relations functions based on the objectives of the Sewer District
  • Builds and maintains local and regional relationships including elected officials, government administrations, community and business stakeholders to foster two-way communications
  • Represents the Sewer District at events with local and regional government agencies, community stakeholders, local and national organizations
  • Advises all departments regarding the Sewer District’s interest in local government affairs
  • Facilitates internal communications between relevant departments to maintain coordinated Sewer District-wide government affairs activities
  • Oversees the department’s workforce development programs and student initiatives, including all associated contracts
  • Leads and coaches program managers as needed
  • Oversees customer relations communication channels for effective, seamless and targeted approach to customer contact at all levels
  • Monitors customer relations results and metrics
  • Leads, directs, supervises and coaches the department managers and staff to achieve performance goals
What we offer
What we offer
  • Health Insurance Coverage
  • Various Retirement Planning Options (Ohio Public Employee Retirement System and Deferred Compensation Plans)
  • Flexible Spending Accounts
  • Employee Assistance Program
  • Free Parking at our facilities
  • Corporate Discounts
  • active Health & Wellness Program that promotes a life/work balance
  • Fulltime
Read More
Arrow Right

Industry Director - Central & Devolved Government

We’re seeking an innovative Industry Director to own, run, and grow our Central ...
Location
Location
United Kingdom , Any UK Office Hub (Bristol / London / Manchester / Swansea)
Salary
Salary:
150000.00 GBP / Year
madetech.com Logo
Made Tech
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven track record of inspiring leadership in a similar role, with a focus on central government clients
  • Able to evidence managing high-performing teams with teams in excess of 100+ people, including experience of coaching, managing and influencing a wide range of staff and skill sets
  • Deep understanding of the central government landscape, policies, and challenges
  • Familiarity with the latest trends in technology and their application to government initiatives
  • Will have worked within the Central Government domain with clients such as HMRC, DWP and DEFRA
  • Exceptional interpersonal and communication skills, with the ability to build and maintain strong relationships at all levels
  • Able to demonstrate operating at senior levels in Government, with an established CDIO, Chief Operating Officer, CDIO’s, SROs, CEOs and Permanent Secretary network
  • Strong analytical and strategic thinking skills, with the ability to translate complex issues into actionable plans
  • Significant experience of P&L management and operational delivery in excess of £50m per annum
  • Able to evidence strong financial management skills, navigating company-wide P&L’s and demonstrating your ability to balance cost control with investment for growth
Job Responsibility
Job Responsibility
  • Developing and executing a comprehensive strategy to enhance Made Tech’s presence and impact within central government
  • Providing thought leadership on digital transformation, emerging technologies, and innovative solutions relevant to central government needs
  • Driving the execution of your Industry strategy and the execution of individual account strategies within your client portfolio
  • Cultivating and strengthening relationships with key stakeholders within central government departments and agencies
  • Collaborating with clients to understand their challenges and objectives, positioning Made Tech as a trusted partner
  • Leading and inspiring a multi-disciplined team of client partners, business development executives, technical specialists, industry delivery directors and strategic partners
  • Fostering a culture of collaboration, innovation, and continuous improvement within your team
  • Having full accountability for employee-satisfaction of the people in your direct and indirect team
  • Driving strong operational standards and providing robust management and coaching of your team to support achievement of your growth targets
  • Taking a ‘hands-on’ approach to leadership across the sales and delivery functions of your business
What we offer
What we offer
  • 30 days and public holiday entitlement
  • Pension of up to 16% (up to 8% matched employer/employee contribution)
  • Life Insurance equivalent to 4 x basic salary
  • Private Medical Insurance from BUPA or a Cash Plan alternative
  • Income Protection Cover
  • Fulltime
Read More
Arrow Right

Director of Government Relations and Public Involvement

This position serves as Director of Government Relations and Public Involvement ...
Location
Location
United States , Honolulu
Salary
Salary:
112030.00 - 179220.00 USD / Year
honolulutransit.org Logo
Honolulu
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Training and Experience: A combination of education and experience substantially equivalent to graduation from an accredited college or university with major work in business or public administration or a related field and five years of responsible administrative, professional or analytical experience which involved active participation in the planning, development and execution of policies, programs and/or activities and which demonstrated the ability to analyze and formulate solutions for various operational or administrative problems, two of which shall have been in a governmental agency.
  • Knowledge of: principles and practices of administration, organization, personnel administration, budget formulation and control, public relations
  • functions, policies, standards, laws and rules and regulations applicable to the department
  • research methods and techniques
  • report writing.
  • Ability to: make administrative decisions applying facts, laws, policies, rules and regulations and precedents
  • prepare clear and concise policies, procedures, reports and correspondence
  • maintain cooperative and effective working and public relationship
  • plan, organize, direct the administrative functions of a department.
  • Persons seeking appointment must meet the health and physical condition standards deemed necessary and proper for performance of the duties.
Job Responsibility
Job Responsibility
  • Develops and recommends strategies for state, federal, and local legislative and regulatory initiatives
  • communicates HART’s project needs to legislators and government officials.
  • Reviews and interprets legal, policy, and transit-related materials
  • advises on recommended actions.
  • Leads public information and outreach strategies, overseeing communications, media relations, and community engagement for the Honolulu Rail Transit Project (HRTP).
  • Conducts research, prepares reports, and analyzes transit industry legislation and policy impacts.
  • Identifies and addresses issues affecting the HRTP, including proposed legislation and stakeholder concerns.
  • Represents the organization at meetings, hearings, and community events
  • serves as spokesperson to external groups.
  • Guides the analysis of public policy issues and monitors contractor communications and public outreach.
What we offer
What we offer
  • Medical, prescription drug, vision, dental, and life insurance plans
  • Generous vacation and sick leave, earning up to 21 days per year
  • 13 paid holidays annually (14 days during election year)
  • Retirement plan contributions through the Employees' Retirement System (ERS)
  • Deferred compensation options to invest pre-tax income for retirement
  • Flexible spending accounts for health and dependent care expenses
  • Pre-tax transportation benefits, including TheBus and vanpool options
  • Access to confidential counseling services through the Employee Assistance Program (EAP)
  • Additional perks include training opportunities and employer-funded Holo Card for eligible employees to use on public transit
  • Eligibility for Public Service Loan Forgiveness (PSLF) program, supporting employees dedicated to public service
  • Fulltime
Read More
Arrow Right

Director - Governance, Risk and Compliance

We are a fast-growing fintech company seeking a proactive and highly organized G...
Location
Location
United States , New York
Salary
Salary:
175000.00 - 200000.00 USD / Year
clearstreet.io Logo
Clear Street
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7+ years of experience in GRC, security compliance, risk management, or related functions
  • Strong understanding of common security frameworks (SOC 2, ISO 27001, NIST CSF, PCI-DSS)
  • Experience managing audits end-to-end
  • Demonstrated ability to build and maintain governance processes and cross-functional compliance programs
  • Excellent documentation, communication, and stakeholder-management skills
  • Experience in technology, fintech, financial services, or other highly regulated industries
Job Responsibility
Job Responsibility
  • Develop, maintain, and manage the company’s security and compliance policy framework
  • Ensure policies are current, properly communicated, approved, and effectively implemented across the organization
  • Oversee periodic reviews of all internal policies
  • Educate teams on policy requirements and drive adherence
  • Build, implement, and continuously refine the company’s cyber security risk management framework
  • Lead risk identification, assessment, scoring, and periodic re-evaluations
  • Maintain the corporate risk register
  • Manage all internal and external audits including SOC 2, ISO 27001, regulatory exams, and customer due-diligence requests
  • Coordinate and prepare audit evidence
  • Serve as the primary liaison with external auditors, security assessors, and regulatory bodies
What we offer
What we offer
  • Competitive compensation packages
  • Company equity
  • 401k matching
  • Gender-neutral parental leave
  • Full medical, dental and vision insurance
  • Lunch stipends
  • Fully stocked kitchens
  • Happy hours
  • Fulltime
Read More
Arrow Right

Director of Engineering Operations

At WHOOP, we’re on a mission to unlock human performance and healthspan. WHOOP e...
Location
Location
United States , Boston
Salary
Salary:
200000.00 - 245000.00 USD / Year
whoop.com Logo
Whoop
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience in software operations, technical program management, or engineering leadership within high-growth technology organizations
  • Proven success scaling engineering teams
  • Deep understanding of software development lifecycles (SDLC), Agile/DevOps practices, and incident management frameworks
  • Demonstrated experience defining and operationalizing engineering metrics (e.g., DORA, cycle time, developer experience)
  • Strong analytical and data-driven mindset, with the ability to build dashboards, measure outcomes, and inform decisions through data
  • Exceptional communication and collaboration skills, with experience influencing across all levels of an organization
  • Hands-on operator who thrives in ambiguity and can build systems from the ground up before scaling them
  • Experience managing budgets, vendor relationships, and cross-functional programs
  • Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions
Job Responsibility
Job Responsibility
  • Engineering Metrics & Continuous Improvement - Define, implement, and manage engineering performance metrics (e.g., DORA, delivery throughput, cycle time). Translate insights into action through reviews, tracking, and reporting to leadership. Partner with Platform and QA teams to ensure data pipelines and dashboards are accurate and actionable
  • Hiring, Onboarding & Growth Enablement - Collaborate with Recruiting and leadership to improve hiring velocity and maintain quality. Build and continuously refine the engineering onboarding experience to reduce ramp-up time and increase new hire satisfaction. Design systems that help new engineers quickly understand WHOOP’s tools, systems, and culture
  • Incident Management & Reliability - Oversee the incident lifecycle — ensuring consistent classification, escalation, postmortems, and follow-through. Build accountability for reducing repeat incidents and improving reliability metrics. Collaborate with Platform and SRE teams on root-cause visibility and operational readiness
  • Operational Excellence & Cadence - Own and facilitate the operational rhythm of the software organization, including leadership syncs, Engineering Manager forums, quarterly reviews, and Software All-Hands. Establish feedback systems that promote alignment, accountability, and clear communication across teams. Identify organizational bottlenecks and develop scalable, data-driven solutions to improve flow and focus
  • Governance, Compliance & Communication - Serve as a bridge between Software and GRC, Legal, and Finance to ensure operational alignment on compliance, documentation, and governance. Own the Builder (Engineering) Blog and internal communications, maintaining transparency through dashboards, documentation, and reports
  • Financial & Vendor Management - Manage budgets for developer tooling, DX platforms, and operational vendors. Partner with Finance and Legal on procurement, ROI analysis, and vendor strategy. Ensure investments deliver measurable improvements in productivity and quality
What we offer
What we offer
  • equity
  • benefits
  • Fulltime
Read More
Arrow Right