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Director of Technical Support Engineering

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Sigma Computing

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Location:
United States , San Francisco

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Contract Type:
Not provided

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Salary:

210000.00 - 250000.00 USD / Year

Job Description:

The Director of Technical Support Engineering will lead and scale Sigma’s global technical support organization, ensuring operational excellence as the company grows. Reporting to the VP of Technical Operations, this role owns the vision, strategy, and execution needed to deliver world-class technical support while building a team that balances technical expertise with customer focus.

Job Responsibility:

  • Lead and mentor a team of exceptional Technical Support Engineers and Support Managers
  • Develop and execute the vision and strategy for Technical Support Engineering
  • Partner with the VP of Technical Operations to drive scale, operational rigor, process improvement, and growth
  • Step directly into technical and operational challenges when needed to resolve critical issues
  • Leverage support metrics and insights to lead operational improvements
  • Build and execute hiring, onboarding, and career development plans
  • Lead large, cross-functional initiatives from planning through delivery
  • Own and advance support tooling and workflows
  • Be the voice of Technical Support with Product and Engineering leadership

Requirements:

  • Proven experience leading and scaling technical support teams in a high-growth B2B SaaS environment
  • Ability to use data to improve team operations and drive measurable results
  • Ability to represent Technical Support’s perspective to executive stakeholders and collaborate across Product, Engineering, and Go-to-Market teams
  • Strategic mindset and creative problem-solving skills with ability to lead multiple initiatives in a fast-paced startup environment
  • Proficient in enterprise analytics and business intelligence platforms
  • Strong technical acumen across databases, SQL, cloud data warehouses (Snowflake, Redshift, BigQuery), and ETL solutions (Fivetran, Matillion)
  • Ability to build trust with customers and stakeholders by resolving issues quickly while scaling proactive, automation-driven solutions
  • Computer Science fundamentals or equivalent technical background with deep domain expertise in databases, data modeling, and business intelligence
What we offer:
  • Equity
  • Generous health benefits
  • Flexible time off policy
  • Paid bonding time for all new parents
  • Traditional and Roth 401k
  • Commuter and FSA benefits
  • Lunch Program
  • Dog friendly office

Additional Information:

Job Posted:
January 06, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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