Director of Government & Customer Relations Jobs

Engage Cleveland

Location:
United States, Cleveland

Category:
Public Relations

Contract Type:
Not provided

Salary:

147521.00 - 191777.00 USD / Year

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Job Description:

Responsible for the local and regional government affairs and customer relations functions at the Sewer District. Manages and directs the Sewer District’s efforts of developing and cultivating relationships with government municipalities at all local levels including cities, counties, civic organizations and other community and business stakeholders. Directs government affairs activities as they relate to the Sewer District’s mission and strategic plan. Manages the Customer Relations department and emphasizes the importance of overall customer satisfaction.

Job Responsibility:

Develops and oversees the execution of strategic goals for the government affairs and customer relations functions based on the objectives of the Sewer District
Builds and maintains local and regional relationships including elected officials, government administrations, community and business stakeholders to foster two-way communications
Represents the Sewer District at events with local and regional government agencies, community stakeholders, local and national organizations
Advises all departments regarding the Sewer District’s interest in local government affairs
Facilitates internal communications between relevant departments to maintain coordinated Sewer District-wide government affairs activities
Oversees the department’s workforce development programs and student initiatives, including all associated contracts
Leads and coaches program managers as needed
Oversees customer relations communication channels for effective, seamless and targeted approach to customer contact at all levels
Monitors customer relations results and metrics
Leads, directs, supervises and coaches the department managers and staff to achieve performance goals
Assigns and reviews work
Provides staff access to training and resources to perform at the highest level
Creates development plans for managers and staff and monitors effectiveness of talent
Manages the coordination of Suburban Council of Governments (SCOG) meetings and processes
Prepares and oversees department’s operating budget and control expenditures

Requirements:

Candidate must possess a bachelor’s degree preferably in Political Science, Public Policy, Public Relations, Communications, Public Administration or a closely related field
Candidate must possess ten (10) years of experience in government affairs and/or community or public relations
Experience must include five (5) years of supervising, managing, and/or leading people, projects, and/or processes
Candidate must possess a valid driver’s license with a driving record in accordance with the Sewer District’s acceptable guidelines
Candidate must have the ability to fully learn the work and strategic direction of the Sewer District and communicate it to a variety of audiences
Candidate must possess effective written and verbal communication, organizational skills and decision-making abilities
Candidate must possess strong team leadership and people management skills
Candidate must possess the ability to effectively plan, coordinate, establish and maintain effective working relationships and prioritize workloads based on available resources
Candidate must possess negotiation and conflict resolution skills to address issues and opportunities for improvement

What we offer:

Health Insurance Coverage
Various Retirement Planning Options (Ohio Public Employee Retirement System and Deferred Compensation Plans)
Flexible Spending Accounts
Employee Assistance Program
Free Parking at our facilities
Corporate Discounts
active Health & Wellness Program that promotes a life/work balance

Additional Information:

Job Posted:
December 08, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Director of Government & Customer Relations