Director of Food & Beverage, Marriott Bonvoy

Marriott Bonvoy

Location:
India, Mumbai

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Functions as the strategic business leader of the property’s food and beverage/culinary operation, including Restaurants/Bars, Room Service and Banquets/Catering, where applicable. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the food and beverage/culinary operation meets the brand’s target customer needs, ensures employee satisfaction, and focuses on growing revenues and maximizing the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment.

Job Responsibility:

Sets expectations and holds food and beverage leadership team accountable for demonstrating desired service behaviors
Reviews financial reports and statements to determine how Food and Beverage is performing against budget
Makes recommendations for CAPEX funding of food and beverage equipment and renovations in accordance with brand business strategy
Works with food and beverage leadership team to determine areas of concern and develops strategies to improve the department’s financial performance
Establishes challenging, realistic and obtainable goals to guide operation and performance
Strives to improve service performance
Develops and manages Food and Beverage budget
Monitors the department’s actual and projected sales to ensure revenue goals are met or exceeded and opportunities are identified and addressed
Ensures cash control and liquor control policies are in place in food & beverage areas and followed by all related employees
Focuses on maintaining profit margins without compromising guest or employee satisfaction
Utilizes interpersonal and communication skills to lead, influence, and encourage others
advocates sound financial/business decision making
demonstrates honesty/integrity
leads by example
Encourages and builds mutual trust, respect, and cooperation among team members
Achieves and exceeds goals including performance goals, budget goals, team goals, etc
Serves as a role model to demonstrate appropriate behaviors
Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc
Identifies opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary change
Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings, staff meetings, culinary team)
Establishes and maintains open, collaborative relationships with direct reports and entire food & beverage team. Ensures direct reports do the same for their team
Develops a food and beverage operating strategy that is aligned with the brand’s business strategy and leads its execution
Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills
Stays aware of market trends and introduces new food and beverage products to meet or exceed customer expectations, generate increased revenue and ensure a competitive position in the market
Provides services that are above and beyond for customer satisfaction and retention
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
Reviews findings from comment cards and guest satisfaction results with F& B team and ensures appropriate corrective action is taken
Reviews comment cards, guest satisfaction results and other data to identify areas of improvement
Empowers employees to provide excellent guest service
Estimates cost and benefit ratio, maintaining balance between profit and service satisfaction
Shares plans to take corrective action based on comment cards and guest satisfaction results with property leadership
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance
Coaches and supports food & beverage leadership team to effectively manage wages, food & beverage cost and controllable expenses (e.g., restaurant supplies, uniforms, etc.)
Hires food & beverage leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation
Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance
Ensures that expectations and objectives are clearly communicated to subordinates
subordinates are also open to raise questions and/or concerns
Brings issues to the attention of Human Resources as necessary
Ensures employees are treated fairly and equitably
Coaches team by providing specific feedback to improve performance
Informs and/or update the executives, the peers and the subordinates on relevant information in a timely manner
Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
Analyzes information and evaluating results to choose the best solution and solve problems
Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned
Order and purchase equipment and supplies

Requirements:

High school diploma or GED
6 years experience in the food and beverage, culinary, event management, or related professional area
OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
4 years experience in the food and beverage, culinary, event management, or related professional area
Knowledge of principles and processes for providing customer and personal services
Management of Financial Resources
Administration and Management
Applied Business Knowledge
Management of Material Resources

Additional Information:

Job Posted:
June 15, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Director of Food & Beverage