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Director of Food & Beverage position at Four Points by Sheraton Makassar, assisting in leading the property's food and beverage/culinary operation including Restaurants/Bars, Room Service, and Banquets/Catering. The position oversees departmental strategy development and ensures implementation of brand service initiatives while focusing on customer needs, employee satisfaction, revenue growth, and financial performance.
Job Responsibility:
Assists in leading property's food and beverage/culinary operation
Oversees development and implementation of departmental strategies
Ensures implementation of brand service strategy and brand initiatives
Ensures food and beverage operation meets brand's target customer needs
Ensures employee satisfaction
Focuses on growing revenues and maximizes financial performance of department
Develops and implements promotions, food and wine pairings, menu items and presentations
Develops food and beverage operating strategy aligned with brand's business strategy
Ensures integration of departmental goals in game plans
Leads food and beverage teams with regular communication
Reviews business and troubleshoots potential challenges
Reviews staffing levels to ensure guest service and operational needs
Sets expectations and holds leadership team accountable
Provides feedback to employees
Utilizes employee feedback and open door policy
Communicates critical information from meetings
Estimates consumption to anticipate purchases
Orders and purchases equipment and supplies
Reviews financial reports and statements
Ensures cash control and liquor control policies
Encourages calculated risk-taking to generate revenue
Creates atmosphere that meets or exceeds guest expectations
Reviews comment cards and guest satisfaction results
Strives to improve service performance
Manages human resource activities including policy administration
Conducts annual performance appraisals
Communicates and executes emergency procedures
Hires food & beverage leadership team
Ensures new hires receive orientation and training
Sets goals and expectations for direct reports
Establishes employee guidelines
Ensures employees receive on-going training
Requirements:
High school diploma or GED
6 years experience in food and beverage, culinary, event management, or related professional area
OR 2-year degree from accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
4 years experience in food and beverage, culinary, event management, or related professional area
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