Director of Enterprise Solutions

• Manage Strategic Client Relationships: Oversee operational delivery to a book of clients to ensure that their evolving needs are met, requiring strong communication and presentation skills, clear expectations management and service-level agreements, and timely troubleshooting. Ensure pricing and billing are accurate
• Manage Complex Projects: Partner with clients to align on expected work volume, use forecasts to develop a project plan and ensure sufficient capacity. Serve as a bridge between the client and automations teams to develop and refine processes
• Innovate & Iterate on Process Design: Build and design frameworks and guidelines to drive best practices in AI training and, ultimately, improvements to AI models. Iterate through collaboration with team members, peers, and clients
• Inspire Creativity: Identify areas for process improvement and efficiency gains, and scope new processes when needed. Be relentlessly curious, creative and proactive in implementing solutions to critical issues. Seek cross-cutting improvements to systems to improve the team
• Own Your Business: Maintain client health in both service and unit economics and provide guidance and oversight to the team of operators that are in charge of producing the outputs of the client/process. Own the financial cycles for the book of clients, including payroll reconciliation and approval, and end-of-month closure of the financials. Collaborate with the Director/s to develop and implement strategies that drive growth and profitability

• At least 7-8 years of experience in operations management, in a client-facing role
• Proven track record of managing client relationships and delivering exceptional service
• Ideal candidates will have familiarity with or exposure to AI concepts, though curiosity and fast learning are more important
• Intermediate understanding of how to build financial models, especially cost-driven analysis
• comfortable with data analysis in spreadsheets, managing complex formulas and building processes
• Experience in capacity planning and project management
• Excellent communication skills, both verbal and written
• Ability to work remotely and manage teams without in-person interaction
• Ability to think strategically in complex and difficult situations
• Strong sense of urgency and ability to prioritize tasks
• be open and flexible on schedules

Bonuses and equity are included in offers above entry level