Director of Customer Care

The Director of Customer Care provides direct leadership to the Customer Care Department and social listening teams. This role is responsible for the customer experience delivered across customer care and for managing all social media listening channels protecting brand reputation/strategy along with engaging with people online in support of brand marketing. This position will handle all escalated issues that come through these channels. The position works directly with leadership from the E-Commerce team, store operations, the distribution center and external vendors to ensure a quality customer experience through this channel of Helzberg’s business.