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Director, Digital Channels Technology

https://www.circlek.com Logo

Circle K

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Location:
United States of America, Charlotte

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Category:
IT - Software Development

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

Circle K is seeking a Director, Digital Channels Technology to lead their mobile tech strategy and digital channel offerings, collaborating with stakeholders to transform the customer journey while managing technology solutions, roadmaps, and high-performing teams.

Job Responsibility:

  • Must be obsessed with delivering results, thinking big and ‘finding a way,’ and have an external awareness and curiosity to innovate and disrupt
  • Accountable for overall success of the mobile tech channels (global mobile app, web, In Store digital boards, digital commerce storefronts (DXP and Custom), chatbot, subscription apps (e.g. carwash), to deliver the business objectives
  • Creates and maintains product roadmap. Is a trusted advisor for the VP of Customer Experience and other functional stakeholders on how to deliver on the vision and strategy for the domain
  • Creates and maintains Dependency map, understands the applications and integrations involved in delivering on the full loyalty experience
  • Ensuring cost optimal solutions with low TCO, forecasting and cost management, including aligning with necessary stakeholders in business and other IT departments
  • Collaborates with Product Owner, Product Lead and Application teams to define the domain backlog and feature priority
  • Coordinates multiple teams (agile and waterfall) to release the defined product(s)
  • Removes Product Level Blockers (e.g. dependency between teams)
  • Lead, manage and develop team a high performing team
  • Define Releases and Program Increments

Requirements:

  • Bachelor’s Degree in Computer Science or comparable focus
  • 5 years or more of experience implementing and evolving Mobile Applications, Commerce Storefronts, Web App, Micro-sites, Conversational Engines, Web Sites, Retail Digital Boards, Advertising Platforms, Content Management Systems, Digital Experience Platforms, Digital Asset Management, Recommendation Engines, Promotion Engines, Personalization engines, Search Engines, Tracking & Analytics, AB Testing, SEO and SEM in 30B+ Market Capital retailers
  • Strong understanding on how Digital Channels connects with the MarTech and MarCom technology stacks
  • Experience in partnering with Marketing teams on definitions, evolution and building road maps, identifying Personas, elaborating user experience, elaborating empathy canvas, and elaborating customer journey maps in 30B+ Market Capital retailers in global deployments
  • An ideal candidate should have technology design, delivery, and production support expertise for large-scale Omni-channel technology teams
  • Software delivery leveraging agile and lean practices at scale
  • Experience in developing capabilities consuming APIs, and micro services
  • Good understanding of Cloud, AI/ML, Robotics, AR/VR and other emerging technology
  • Proven track record to partner with multiple stakeholders and partners to build an innovative and collaborative team
  • Experience formulating vision and strategy to transform, simplify and modernize the implementation of customer-facing capabilities
  • Experience developing a business case to justify IT investments
  • Experience managing technology capital and expense budgets
  • Experience with evaluation, recommendation and procurement of IT assets and solutions
  • Project Management experience, including estimating and forecasting, budget, and financial management as well as resource management
  • Prior Vendor Management responsibility and expertise

Additional Information:

Job Posted:
March 23, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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