Director, CX Sales Job at Planetly (Atlanta)

Client Director - Partners

The Client Director is responsible for the strategic development and long-term r...

Location

United Kingdom , London

Salary:

Not provided

Sabio Group

Expiration Date

Until further notice

Requirements

Extensive B2B enterprise sales experience with at least 10 years managing major strategic accounts
Demonstrable success in growing a single large account through insight-led, consultative selling
In-depth understanding of cloud contact centre solutions, customer experience transformation, and digital innovation
Proven track record of commercial negotiation, complex deal structuring, and multi-stakeholder engagement
Educated to degree level or equivalent experience in business, sales, or a technology-related field

Job Responsibility

Serve as the single point of contact for a flagship client, managing all aspects of the commercial relationship
Build and sustain executive-level relationships, understanding strategic drivers to identify where Sabio can add long-term value
Drive growth by positioning Sabio as a trusted partner for innovation, digital transformation, and operational efficiency
Develop and execute a robust, insight-led account plan aligned to Sabio's revenue and margin targets
Manage a high-quality pipeline across the full breadth of Sabio's products, services, and IP
Lead the pricing, win strategy, and commercial negotiation of complex, high-value contracts
Create proactive demand through tailored value propositions linked to the client's key priorities
Lead solution design with internal presales, consultancy, and delivery teams to ensure client needs are met
Support adoption of new technologies, helping the client transition to cloud-based and digital-first architectures
Act as the voice of the client internally, influencing Sabio's go-to-market approach and ensuring aligned delivery

What we offer

Pension Scheme
Remote/Flexible work
Life insurance
Private health and dental care
Cycle to work
28 days paid holiday a year- (this includes three Sabio days)
LinkedIn Learning

Director of Solutions Engineering

We’re looking for a Director of Solutions Engineering to lead and scale our pre-...

Location

United States , Flexible

Salary:

Not provided

Crescendo

Expiration Date

Until further notice

Requirements

10+ years in Solutions Engineering / Sales Engineering
5+ in leadership roles
Proven success building and scaling teams in high-growth SaaS (ideally CX, AI, or infrastructure)
A track record of winning large, strategic deals through technical depth, creativity, and strong executive presence
Ability to operate with agility — from being hands-on in a demo to guiding C-suite strategy sessions
Strong cross-functional instincts: you know how to influence product, marketing, and sales to create leverage
A builder’s mindset: process design, playbook creation, and team development energizes you

Job Responsibility

Build and scale Crescendo’s Solutions Engineering team, setting the bar for technical excellence and customer storytelling
Partner with Sales Leadership to craft winning deal strategies for key accounts and enterprise prospects
Design repeatable demos, frameworks, and proofs-of-concept that showcase Crescendo’s Managed AI + Superhuman differentiation
Design and oversee Solutions Engineer training, career level framework, and professional development
Own department metrics, monthly and quarterly business reviews, and capacity planning in a high-growth environment where every quarter will be bolder than the last
Own the playbooks by which we deliver demos, gather technical requirements, and translate customer feedback into clear product insights that inform roadmap decisions
Collaborate with technical stakeholders and other Sales Enablement stakeholders on translating technical documentation into customer-facing resources
Develop scalable processes and enablement for pre-sales engagements, ensuring consistency across the global team
Build trusted advisor relationships with prospects, executives, and technical stakeholders to drive deal velocity and expansion

What we offer

Competitive compensation, equity, and benefits that reflect the value of top talent

Fulltime

Customer Success Operations Leader

We are looking for a CX Operations Leader to drive process excellence, analytics...

Location

United Kingdom , London

Salary:

Not provided

AFI Solutions GmbH

Expiration Date

Until further notice

Requirements

Proven track record at director level or equivalent leading CX operations in a software or SaaS company
Minimum of 5+ years of progressive experience in customer experience, service delivery, or operations
Strong background in process optimisation and cross-functional collaboration at scale
Hands-on expertise in analytics and business reporting, with experience tracking financial and CX performance metrics such as revenue, margin, backlog, and CSAT
Experience managing enterprise-grade platforms such as Salesforce and customer success tools (Certinia, ChurnZero)
Demonstrated ability to partner with senior leaders to execute strategic CX initiatives
International experience in software or SaaS environments preferred

Job Responsibility

Partner with CX leadership to harmonise and streamline processes across the customer journey including opportunity management, project delivery, and resource management
Identify bottlenecks and implement improvements to ensure scalability and consistency across regions and functions
Collaborate with IT, Sales, and CX teams to connect processes and ensure operational effectiveness at scale
Drive consistency across departments to support growth and enhance the customer experience
Serve as the business partner to the CX leadership team for all core analytics including revenue, backlog, margin, CSAT, and SLA performance
Provide insights that enable data-driven decisions and accountability
Support the execution of our OneCX strategy by ensuring transparency and alignment across global operations
Own the maintenance, optimisation, and innovation of SER Group’s core CX platforms including Salesforce (SFDC), Certinia, and ChurnZero
Partner with business and IT stakeholders to ensure systems are fit for purpose, scalable, and continuously improved

What we offer

Offene, familiäre Unternehmensstruktur mit Flexibilität
Modernes Office mit Top-Ausstattung

Fulltime

Director of Product Management - Incentive Compensation Management (ICM)

CaptivateIQ is looking for a Director of Product Management to lead the end-to-e...

Location

United States; Canada , Menlo Park; Austin; Raleigh; Nashville; Toronto

Salary:

212120.00 - 300419.00 USD / Year

CaptivateIQ

Expiration Date

Until further notice

Requirements

4+ years leading PMs and shaping complex systems
Deep understanding of financial, modeling, or operational platforms where correctness, scale, and usability intersect
Demonstrated ability to build scalable systems and abstractions that serve multiple use cases and stakeholders
Strong cross-functional instincts - able to bring together Engineering, Design, Sales, and CX around shared context and goals
A coaching mindset
you invest in developing people’s judgment, not just their execution
Clear, structured thinking - you simplify complexity without losing nuance
Passion for creating environments where product teams do their best, most thoughtful work

Job Responsibility

Own the ICM product strategy and roadmap
Model hands-on product leadership
Foster a culture of deep collaboration
Promote intra-team and cross-functional collaboration
Build for leverage
Scale enterprise readiness
Develop system thinkers
Drive measurable impact

What we offer

(US-ONLY) 100% of medical, dental, and vision covered including 75% for dependents
Flexible vacation days and quarterly mental health days so you can recharge
(US-ONLY) 401k plan to participate in and save towards the future
Newest Apple products to help you do your best work
Employee Resource Groups (ERGs) to support and celebrate the shared identities and life experiences of communities within CaptivateIQ

Fulltime

Account Manager, Customer Experience (B2B)

Amsive is hiring an Account Manager, Customer Experience, with prior experience ...

Location

United States , New York

Salary:

Not provided

Amsive

Expiration Date

Until further notice

Requirements

2-4+ years of experience managing digital marketing programs across SEO, SEM, and other paid media channels (CTV, Linear TV)
2+ years of experience in agency environment and proven success in managing client relationships
Experienced in compiling, documenting, and communicating client requirements to internal stakeholders across departments (creative services, customer intelligence, data/technology, media, production/operations, etc.)
Must have experience overseeing implementation or managing and executing multi-channel digital marketing campaigns as main client point of contact
Strong written and verbal communication skills, a positive attitude, and the ability to thrive in a collaborative and fast-paced environment
Strong project management and organization skills, ability to prioritize and manage multiple projects and inspire trust with team members
Strong grasp and demonstrated application of marketing and communication principles
Strong proficiency in the Microsoft Office Suite, especially PowerPoint and Excel
Demonstrated excellence in building and maintaining profitable client relationships
Future-minded individual with a strong desire to contribute to an emerging leader in the omni-channel marketing space

Job Responsibility

Lead role for client-facing interaction with agency day to day, owner of overall client satisfaction, and proactivity of account to drive marketing goals
Work with clients in the B2B and B2C franchise sector (online retail and lead gen for B2C home services solutions)
Build empathetic personal relationships with clients and understand their business objectives to ensure partnership satisfaction
Become proficient in company designated tools for success in project and account management
Create and proactively manage internal timelines for projects and programs through proactive communication
Log all resource hours into Amsive designated project management tool (Asana) daily
Schedule, organize and facilitate client campaign initiatives across all agency channels
hold regular internal meetings to effectively guide client conversation to ensure clarity and productivity
Oversee implementation, delivery, and execution of program promise
manage client expectations by providing timing and budget implications of scope change requests

Fulltime

Director of Partnerships & Channel

As the Director of Partnerships & Channels at Front, you will spearhead the deve...

Location

United States

Salary:

240000.00 - 283000.00 USD / Year

Front

Expiration Date

Until further notice

Requirements

10+ years experience in channel sales, business development, or strategic partnerships
At least 5 years in a management role
Proven track record of developing and executing successful strategic partnership strategies in the SaaS industry, including with TSD channel partners
Extensive experience cultivating and managing strategic relationships with key partners, including TSDs, other channel partners, and ISV/integration partners
Excellent communication, negotiation, and presentation skills
Ability to effectively engage and influence executive-level stakeholders within Front and partner organizations
Goal oriented and the ability to thrive in a fast-paced technology-driven sales environment
Deep understanding of the CX & customer support landscape
Strong network of relationships within the TSD & master agent ecosystem
Proven ability to drive partner-sourced pipeline and revenue growth, consistently exceeding sales targets

Job Responsibility

Expand and refine the long-term strategy for increasing Front’s pipeline and revenue in the CX ecosystem through strategic partnerships with TSDs and key channel partners
Cultivate and manage strategic relationships with key partners, serving as the senior point of contact
Become a subject matter expert on Front and all of our products
Leverage expertise to educate and capture mindshare with our partners
Collaborate with Front’s executive leadership, Sales, Marketing, Product, Finance, and Legal teams to align partnership strategies with overall business objectives and increase sales pipeline and revenue growth
Identify, negotiate, and execute partnership agreements that maximize value for Front and its partners
Drive joint marketing and sales initiatives with partners to generate awareness, pipeline, and revenue
Travel as needed (up to 30%) to support key partner meetings, industry events, and strategic initiatives
Establish and track key performance indicators (KPIs) for partner activity, enablement, and pipeline
Provide regular reporting and analysis to executive leadership

What we offer

Equity
Private health insurance, including plan options at no cost to employees
Paid parental leave
Flexible time off policy
Flexibility to work from home 3 days/week (unless posted as a full-remote role)
Mental health support with Workplace Options
Family planning support with Maven
$100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities
Wellness Days - Fronteers get an additional day off on months with no holidays
Winter Break - Our offices are closed from Christmas to New Year's Day!

Fulltime

Director, Account Management

As the owner of a logo, the Account Director may lead a team of Account Managers...

Location

United Kingdom , Any Location

Salary:

Not provided

Foundever

Expiration Date

Until further notice

Requirements

Experience successfully managing long-term sales cycles which require precise management of projects across multiple organizations, both internally and externally
Strong knowledge of outsourced solutions and services sales
knowledge of contact center solutions
Experience in leading a team of professional employees
Experience successfully managing long-term sales cycles
Minimum of seven years working in outsourcing operations, sales and or consulting
Proven track record in managing large, complex client accounts and generating significant growth
BA/BS in Business, Marketing, or related field
or equivalent work-related experience

Job Responsibility

Serve as the contract custodian and pricing lead
Collaborate with Account Managers on products, policies, operations, quality, training, reporting, and IT
Develop a comprehensive understanding of the customer—delving into their strategy, organizational culture, industry verticals, customer journeys, and unique pain points
Proactively identify both obvious and hidden client needs, providing innovative, win-win solutions
Strategic Growth. Developing a complete understanding of account needs, and anticipating account changes and improvements. Driving proposal management with a clear WIN strategy
Developing a solid and trusting relationship between clients and Foundever
Communicating with clients to understand their needs and explain product value
Manage delivery to SOW as One Foundever team
Planning account strategy (SWOT, RASIC and governance models)
Managing communications between clients and internal teams and resolving key client issues and escalations

Fulltime

Director, Community Fundraising

Help shape and scale GoFundMe’s Community Fundraising strategy, owning business ...

Location

United States

Salary:

180000.00 - 270500.00 USD / Year

GoFundMe

Expiration Date

Until further notice

Requirements

15+ years of relevant experience, or equivalent depth, in marketplace strategy, growth, GTM, or platform-based businesses
Have led complex, cross-functional initiatives with material business impact
Strong foundational understanding of digital and paid media strategy to set direction, assess impact, and ensure alignment with community fundraising goals
Demonstrate a strong track record of setting strategy and delivering results in ambiguous environments
Are an effective people leader with experience managing senior ICs and/or managers
Excel at influencing and negotiating with executive-level stakeholders
Balance data-driven decision-making with strong intuition for brand, community, and long-term platform health
Communicate clearly, concisely, and persuasively with executives and teams
Demonstrate resilience, strong judgment, and a growth mindset
Are motivated by building systems, teams, and strategies that scale

Job Responsibility

Owns key aspects of the Community Fundraising strategy and business outcomes, accountable for translating company-level goals into a cohesive, executable roadmap across Pro and Consumer
Accountable for department-level GDV, engagement, and activation goals, including short-term performance and long-term ecosystem health
Determines where to invest, experiment, scale, or pull back across activation types based on ROI, brand risk, and organizational capacity
Partners with senior leadership to evolve Community Fundraising into a durable growth engine, not a series of disconnected programs
Anticipates market, nonprofit, and community trends to inform multi-year strategy and positioning
Partner with external agencies and third-party entities to drive measurable improvements in fundraising campaign performance
Works with Sr. Director to align with senior cross-functional leaders across Product, Growth Marketing, Sales, CX, Partnerships, and Global Go To Market teams around shared priorities
Partners closely with Product and Technology leadership to influence roadmap direction, investment tradeoffs, and sequencing tied to Community Fundraising outcomes
Represents Community Fundraising in senior leadership forums, advocating for priorities and reconciling competing organizational needs
Builds strong executive-level relationships across the company to drive alignment, accountability, and execution

What we offer

Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year
Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere
Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together
Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits
Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being
Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow
Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups
Community Engagement: Make a difference through our volunteering program
healthcare
dental

Fulltime

Director, CX Sales

Planetly

Location:
United States , Atlanta

Category:
Sales

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 03, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Director, CX Sales

Planetly

Location:United States , Atlanta

Category:Sales

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:January 03, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Director, CX Sales

Client Director - Partners

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Location:
United States , Atlanta

Category:
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Contract Type:
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Job Posted:
January 03, 2026