Director, Customer Success, Checkr

Checkr

Location:
United States, Denver ▼
San Francisco

Category:
Customer Service

Contract Type:
Employment contract

Salary:

197000.00 - 274000.00 USD / Year

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Job Description:

As a Director of Checkr’s Strategic Customer Success team, you will be responsible for leading six Customer Success Managers, managing client relationships, fostering operational efficiency, and driving value realization for Checkr’s largest clients. Collaboration, strong leadership, and problem-solving abilities are essential for this role.

Job Responsibility:

Recruit, mentor, and manage a team of experienced Customer Success Managers, fostering their professional growth, encouraging decentralized decision-making, and ensuring they have the tools and support to excel in a complex strategic environment
ensure strategic alignment with customers, acting as an escalation point for critical issues and fostering strong, trust-based partnerships at SVP, VP, and Director levels within customer organizations
develop and implement strategies to maximize customer value realization, satisfaction, and retention
partner with Sales, Account Management, Product, Engineering, Support, and Executive teams to advocate for customer needs, share information openly, and drive continuous improvement in our products and services
monitor team performance metrics, manage resources effectively, and ensure adherence to best practices while encouraging innovation and simplification in all processes
collaborate closely with Account Management to identify and pursue account growth and expansion opportunities.

Requirements:

At least 5 years of experience in Customer Success, Account Management, or related roles, with a minimum of 3 years in a leadership or managerial position, preferably within the HR-Tech or consumptive SaaS markets
demonstrated ability to simplify and solve complex problems using critical thinking, creative approaches, and structure
proficient in using data and analytics to solve problems, identify systemic issues, and drive performance improvements
excellent written and verbal communication skills, able to articulate complex concepts clearly and adapt your communication style to different audiences, including executive leaders
known for candor, transparency, and treating everyone with respect
ability to work well with different backgrounds, identities, values, and cultures
ability to travel domestically up to 25% for customer engagements and team meetings.

What we offer:

A challenging and collaborative environment
competitive compensation and opportunity for advancement
100% medical, dental, and vision coverage
up to $25K reimbursement for fertility, adoption, and parental planning services
flexible PTO policy
learning and development allowance
monthly wellness stipend and home office stipend
in-office perks such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages.

Additional Information:

Job Posted:
July 31, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Director, Customer Success