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Director, Client Solutions (Professional Services)

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SpryPoint

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Location:
United States , Atlanta

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Lead high-impact client portfolios, drive flawless implementations, and build the teams that power utility transformation across North America.

Job Responsibility:

  • Lead Strategic Client Portfolios: own the success of a portfolio of high-impact client implementations- setting strategy, driving execution, and ensuring every project delivers on time, on budget, and with excellence
  • Be the connective force across delivery, product, advisory, and operations, representing your portfolio in executive forums and aligning work to SpryPoint's broader transformation goals
  • Drive Operational and Financial Performance: manage portfolio-level P&L, including effective rate, revenue forecasting, and milestone attainment
  • Optimize resource utilization across your teams, lead capacity planning and hiring decisions, and partner closely with Business Operations to ensure financial health and accountability
  • Champion Client Success: As executive sponsor for your assigned clients, manage escalations, lead governance and steering committees, and ensure flawless go-lives
  • Maintain strong client relationships, drive referenceability, and deliver consistently high satisfaction scores
  • Build and Develop High-Performing Teams: Coach and develop three Team Leads and their teams across project management, solution architecture, and implementation- supporting career growth, resolving challenges, and fostering a culture of excellence and continuous feedback
  • Conduct skip-levels, oversee performance management, and ensure your teams have what they need to thrive

Requirements:

  • 8+ years of leadership experience in Professional Services within a SaaS environment
  • Proven track record of managing $15M+ P&L
  • Experience leading teams of 25+ people through growth and change
  • Strong financial acumen
  • Deep expertise in delivery operations
  • History of building or improving processes and systems to support scale
  • Exceptional communicator and stakeholder manager
  • Confident in client-facing settings
  • Skilled at managing escalations
  • Adept at communicating across all levels of the organization
  • Enterprise software implementation expert
  • Understanding of complexities of enterprise software implementations, project governance, and successful delivery in high-stakes environments
What we offer:
  • Hybrid environment with an office in downtown Atlanta and flexible working hours
  • Competitive Total Rewards - Comprehensive compensation package that grows with you
  • Complete Setup - MacBook + $500 to create your ideal home workspace
  • Total Wellness - Health, dental, vision, and life insurance from day one
  • Recharge Time - Generous PTO, Summer Friday half-days, and unlimited sick days
  • Future Security - RRSP (Canada) and 401k (US) matching programs
  • Continuous Growth - $2,500 annual development fund, tuition assistance, and Book Bounty program
  • Team Connection - Annual company events and team offsites that bring us together

Additional Information:

Job Posted:
January 04, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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