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Functions as the strategic business leader of the property’s food and beverage/culinary operation, including Restaurants/Bars, Room Service, and Banquets/Catering. Oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and initiatives. Focuses on growing revenues, maximizing financial performance, ensuring employee satisfaction, and meeting customer needs. Develops and implements strategies to deliver products and services that meet or exceed expectations.
Job Responsibility:
Sets expectations and holds food and beverage leadership team accountable for demonstrating desired service behaviors
Reviews financial reports and statements to determine how Food and Beverage is performing against budget
Makes recommendations for CAPEX funding of food and beverage equipment and renovations in accordance with brand business strategy
Works with food and beverage leadership team to determine areas of concern and develops strategies to improve the department’s financial performance
Develops and manages Food and Beverage budget
Monitors the department’s actual and projected sales to ensure revenue goals are met or exceeded and opportunities are identified and addressed
Utilizes interpersonal and communication skills to lead, influence, and encourage others
Advocates sound financial/business decision making
Demonstrates honesty/integrity
Leads by example
Provides services that are above and beyond for customer satisfaction and retention
Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc.
Establishes and maintains open, collaborative relationships with direct reports and the entire food & beverage team
Ensures regular, on-going communication occurs in all areas of food and beverage
Coaches team by providing specific feedback to improve performance
Orders and purchases equipment and supplies
Requirements:
High school diploma or GED
6 years experience in the food and beverage, culinary, event management, or related professional area
2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
4 years experience in the food and beverage, culinary, event management, or related professional area
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