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Direct Support Manager

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Easterseals Arkansas

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Location:
United States , Little Rock

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Category:
Human Resources

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Ensures the delivery of direct care services to Community and Employment Services (CES) Waiver individuals in the community. Ensures services are provided in compliance with licensing regulations and Easterseals Arkansas (ESA) policies and procedures.

Job Responsibility:

  • Supervises multiple Direct Support Professionals (DSPs) who provide direct care to individuals served in the statewide CES Waiver program
  • Manages service delivery by DSPs to all individuals assigned to caseload
  • Remains on-call for any after-hours emergency needs or crisis intervention
  • Maintains an accurate and thorough knowledge of current CES Waiver services, licensing regulations and ESA policies and procedures
  • Coordinates staffing schedules for CES Waiver supports, other Medicaid services, and additional services and supports
  • Calculates costs of all direct care services for each individual CES Waiver treatment plan
  • Submits prior authorization request for CES Waiver services to PASSE for approval
  • Coordinates the development of the annual and comprehensive Individual Treatment Plan (ITP)
  • Coordinates and facilitates annual client specific training for all assigned DSPs
  • Reviews daily service records submitted by DSP for each individual served
  • Maintains monthly documentation regarding progress, regression, or maintenance of goals outlined in the individuals’ ITP
  • Ensures the integrity of all direct service billing
  • Maintains reconciliation of hours and days worked by staff compared to what is approved in the plan of care
  • Provides written explanation to PASSE regarding under/over utilization of support hours and transportation
  • Assists, as needed, in the coordination of the admission of new referrals
  • Reviews each ITP goal and objective, including outcomes, at least quarterly
  • Keeps case file/electronic health records for persons served in compliance with all organizational, regulatory, and accreditation standards
  • Assists individuals in identifying and utilizing community resources and natural supports
  • Works with the person served and if applicable the parent/guardian to resolve crises
  • Ensures that staff are trained in positive behavior intervention techniques
  • Assists individuals in person-centered service planning and self-advocacy
  • Participates in activities that promote community awareness within the Easterseals programs
  • Ensures all electronic client records and other informational tracking systems remain current and accurate
  • Regularly reviews records and environments of individuals served, including medication monitoring
  • Conducts and documents quality checks of service delivery for all individuals served

Requirements:

  • Bachelor's degree (B. A.) preferred from a four-year college or university in Psychology, Social Work, Special Education or related field
  • Minimum of 2 years equivalent experience working with individuals with developmental disabilities in a HCBS or DD setting
  • Valid Arkansas Driver's License
  • High School Diploma
  • Ability to work collaboratively and effectively with individuals served, families, and staff
  • Competence in instructional, oral, and written communication
  • Competence in organizational leadership and supervisory skills
  • Strong interpersonal skills
  • Ability to work with a variety of individuals regarding age, education, functionality, and with minimal direction
  • Ability to present information and train staff
  • Ability to independently prioritize and plan work activities
  • Ability to problem-solve independently or in a group setting
  • Ability to foster quality in others
  • Strives to constantly improve processes and services
  • Knowledge of Word, Excel, and Google

Additional Information:

Job Posted:
January 08, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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