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In the frame of the growth of our business, we are looking for a Digital Workplace Support & ERP Specialist.
Job Responsibility:
Provide Level 1 IT support and operational management, as part of the global team essentially for subsidiaries
Collaborate with the IT teams in subs, using a clear RACI model to ensure smooth operations and shared accountability
Administer and optimize digital workplace tools (MS365, Active Directory, collaboration platforms), ensuring secure and integrated user experiences
Support and perform first-level administration and monitoring of the Magic (or equivalent such as MuleSoft…) middleware platform
Participate in remote configuration and management of IT assets (PCs, phones, printers, meeting rooms, tablets) for the region, on behalf of the global team
Lead incident and change management processes, applying ITIL best practices
Manage and support the ERP environment (SAP Business One) Basis (user access, technical config), including add-ons and integrations (EDI, Salesforce, Shopify, Kissflow)
Monitor service performance (SLA, ticket volumes, major incidents) and communicate key indicators
Act as a reference for global IT policies, documentation, and governance
Propose and implement improvements to IT support processes and digital tools, ensuring compliance with security, regulatory, and cost constraints
Requirements:
Master’s degree in Engineering, Computer Science, or equivalent university-level education
5+ years of experience IT Helpdesk operations, and at least one year within ERP service management (Infor M3, MS Dynamics, SAP B1…)
Strong knowledge of ITIL methodology
Technical expertise in SAP Business One, SQL, Windows Server, ESX, Veeam, Exchange, MS365, and network infrastructure (voice/data)
Fluent in English
Nice to have:
PMP certification is a plus
Experience in the pharmaceutical or medical device industry is an asset