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Digital User Research Coordinator

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Yorkshire Building Society

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Location:
United Kingdom , Leeds

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Contract Type:
Not provided

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Salary:

40000.00 GBP / Year

Job Description:

Our Digital User Research Coordinator will be responsible for managing the delivery of Digital User Research, working to improve ways of working, and also contributing to the delivery of research work at times of high demand.

Job Responsibility:

  • Manage the intake and prioritisation of research requests from teams across our business by acting as the liaison between business stakeholders and the Digital User Research team, managing stakeholder expectations and communication of timelines and progress
  • Support the Digital User Research team at times of high demand by designing, conducting and sharing findings from your own research studies
  • Own and maintain the research roadmap, ensuring projects are scoped, scheduled and tracked effectively
  • Coordinate resource allocation across multiple research projects and monitor progress against timelines, managing the delivery of research projects
  • Develop and maintain research processes, templates and documentation
  • Create the right environment for Digital User Researchers to do their best work, by leading ceremonies that support collaboration and team efficiency

Requirements:

  • Experience coordinating research and managing operations within user research teams
  • A deep understanding of user research best practice and ways of working
  • Knowledge of a range of digital user research methodologies - such as talk out loud testing, desk research, Wizard of Oz testing and surveys
  • Exceptional stakeholder management and communication skills
  • Ability to juggle competing priorities and make smart decisions based on business needs
  • An understanding of using automation and AI to optimise team operations
What we offer:
  • Our pension scheme (where you can get up to 11% from us)
  • On target bonus of 7% (with the opportunity to earn up to a maximum 15%)
  • Access to brilliant health benefits
  • Life assurance at 6 times your salary
  • 25 days’ holiday (and the option to buy more)
  • Cycle to work or an interest-free loan for an annual ticket
  • Wellbeing resources and tools
  • Retail and Leisure discounts

Additional Information:

Job Posted:
January 20, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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