Digital Services - AVP

The Digital Services AVP is a leader within the DS&I organisation, responsible for supporting the execution, coordination, and uplift of the bank’s digital service capabilities. Operating from the Glasgow Centre of Excellence, the AVP plays a critical delivery role across governance, performance, analytics, design, communications, digital literacy, and implementation. This role ensures that Digital Services run smoothly day‑to‑day — maintaining frameworks, supporting governance cycles, enabling colleagues through training and UX support, and consolidating operational insight. Purpose of the role: To enable data-driven strategic and operational decision making through extracting actionable insights from large datasets, performing statistical and advanced analytics to uncover trends and patterns, and presenting findings through clear visualisations and reports.