Digital Program Lead Analyst, Citi

Citi

Location:
India, Pune

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Digital Program Lead Analyst is a strategic professional who stays abreast of developments within their field and contributes to directional strategy by considering their application in the job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. Developed communication and diplomacy skills are required. Work impacts an entire area, affecting overall performance and effectiveness. Involves working with global vendors, managing related technology projects, optimizing processes, and mitigating risks.

Job Responsibility:

Accountable for planning and managing a group of related technology projects or activities in a coordinated way from inception through successful delivery
have a deep understanding of the design approaches and technologies utilized in your area
focus on the customer experience, the build and delivery processes and the problems to be solved
work across multiple scrum teams
work may be cross-cutting across products, scrum teams, and/or technologies or your work may be vertically focused on a single product or feature set
align dependent organizations and remove/mitigate all blocking issues
may work directly with external to Global Digital or external to Citi technology providers and customers
work with limited guidance, seeking guidance as needed
the product and delivery strategy is defined
the design is not
have a deep understanding of the business and technical requirements for the solutions being built
understand the needs of the engineers and technical operations teams who have to build, maintain, and operate the system for the life of the system
recognize complex designs and propose simplified solutions by working with software design engineers, principals, and TPMs
help customers and the engineering teams make trade-off decisions by considering all of the data including business goals, technical platform strategy, customer experience, maintainability
identify blocking issues and manage their resolution
anticipate bottlenecks and adequately factor in contingency for unplanned delays
you identify, assess, track and mitigate issues and risks at multiple levels
determine if success metrics are in place and if not, work to define them
write documentation as required
partner with industry vendors that provide technology or user experience design components that support our Digital architecture and work with vendors on our implementation plans and roadmaps identifying partnership opportunities to increase our development velocity and our learnings
communicate roll up of project issues and status in a concise, accurate, and professional manner for senior leadership consumption, escalating blocking issues when appropriate
communicate progress, anticipate bottlenecks, provide escalation management, identify, assess, track and mitigate issues/risks at multiple levels
recognize discordant views and take part in constructive dialog to resolve them
work across teams to optimize processes
regularly review metrics and proactively seek out new and improved data/mechanisms for visibility ensuring your program stays aligned with organization objectives
continuously assess development processes, test plans, and operations
work with teams to improve concurrent project delivery
streamline and/or eliminate excess process in any area of the architecture, production operations environment, or business area where the same efforts (or issues) are repeated year-over-year
appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Requirements:

6-10 years in a program management position including time as a software developer
significant experience managing complex business and/or transactional models
demonstrated experience as a strong leader who can prioritize well, communicate clearly and compellingly, effectively influencing across cross functional teams
experience delivering with an agile methodology
Bachelor’s/University degree, Master’s degree preferred

Additional Information:

Job Posted:
August 01, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Digital Program Lead Analyst