Digital Documentation Product Manager, Citi

Citi

Location:
United Kingdom, London

Category:
Banking

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The role involves managing TTS related documentation digitization projects across EMEA, optimizing client onboarding processes, ensuring compliance with documentation policies, driving rationalization efforts, and collaborating with global teams to enhance the client experience. The position offers exposure to financial operations in 50+ markets and the opportunity to support Fortune 500 companies. Located in London or Dublin, this hybrid role allows up to 3 days of remote work per week.

Job Responsibility:

Lead and manage TTS related documentation digitization projects across the EMEA region, focusing on Account Opening and Maintenance
Drive rationalization of non-standard documentation requirements by engaging Legal, Risk, and AML teams across the region
Identify, own, and implement documentation rationalization opportunities from inception to completion, engaging key stakeholders
Optimize documentation placement between Account Opening and KYC requirements in partnership with Banking, KYC, and Onboarding teams
Serve as the primary contact for client terms negotiation and manage the repository of client-specific negotiated documents
Ensure adherence to TTS documentation policies and procedures across all relevant countries
Own and drive change management for documentation programs, creating agile epics and journeys for required changes
Provide support across multiple time zones and demonstrate flexibility for programmatic deliverables.

Requirements:

Extensive experience in Product Management, Documentation, or Client Onboarding within a banking environment
Proven project/program management expertise with a strong track record of successful delivery
Exceptional communication skills, with the ability to tailor messaging for diverse audiences, including senior leadership
Demonstrated ability to lead high-pressure dialogues, manage risk escalations, and drive cross-functional collaboration across global teams
Expertise in Design Thinking and/or Agile methodologies, adept at translating complex client journeys into clear business and technical requirements
Strong problem-solving skills, with a focus on identifying and eliminating manual touchpoints for enhanced client experience
Evidence-based decision-making capability, ensuring logical and well-supported outcomes
Legal/Paralegal experience is highly preferred, complementing a strong understanding of business processes.

What we offer:

Competitive base salary (annually reviewed)
Hybrid working model (up to 3 days per week at home)
Comprehensive benefits to support well-being, living and savings
Business casual workplace
Supportive and inclusive workplace focused on diversity and inclusion.

Additional Information:

Job Posted:
September 25, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Digital Documentation Product Manager