Digital CX Analyst Job at British Heart Foundation (London)

Customer Experience (CX) Director

My client is seeking an experienced Customer Experience (CX) Director to lead la...

Location

Saudi Arabia , Riyadh

Salary:

Not provided

Salt

Expiration Date

Until further notice

Requirements

10+ years of experience in Customer Experience, Service Design, Customer Strategy, or related fields
Saudi market experience is essential, with strong understanding of local customer behavior, regulatory environments, and sector landscape (e.g., government, financial services, telco, retail, or tourism)
Experience working in a top-tier consulting firm or leading CX transformations in large organizations
Demonstrated ability to manage senior stakeholders and executive-level engagement
Track record of delivering large-scale CX, digital transformation, or omnichannel strategy programs
Strong commercial acumen and experience with business development
Fluent in English
Arabic proficiency strongly preferred

Job Responsibility

Lead end-to-end CX transformation programs, from diagnostic and strategy design to implementation and value realization
Serve as a trusted advisor to senior client stakeholders, including C-level executives and government leaders
Oversee the development of customer journeys, service blueprints, personas, and experience design frameworks
Ensure delivery excellence across engagements, maintaining high-quality standards and adherence to project timelines and budgets
Develop CX strategies aligned with Vision 2030 priorities, local customer expectations, and sector-specific dynamics
Drive thought leadership on emerging CX trends, digital experience, data-driven personalization, and service design innovation
Contribute to internal capability building, including frameworks, methodologies, and CX tools
Identify and cultivate new business opportunities within the Saudi market
Lead proposal development, pitch presentations, and commercial negotiations
Build and maintain strong relationships across key client accounts and government entities

Fulltime

Principal Product Manager

Microsoft Dynamics 365 Contact Center is an innovative organization committed to...

Location

United States , Redmond

Salary:

139900.00 - 274800.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree AND 8+ years experience in product/service/program management or software development OR equivalent experience
8+ years’ experience leading mission critical initiatives involving collaboration with stakeholders across multiple companies and industries
8+ years of cross-functional leadership across product, sales, and stakeholder management
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role

Job Responsibility

Lead a robust D365 Contact Center growth strategy that is aligned with overarching corporate goals and evolving market dynamics
Create business plans encompassing market segmentation, product positioning, pricing frameworks, and go-to-market (GTM) execution
Identify new sources of revenue through vertical market expansion, strategic partner ecosystems, and customer experience (CX) innovation initiatives
Monitor and report key performance indicators (KPIs), including adoption rates, churn metrics, Net Revenue Retention, and Annual Recurring Revenue growth
Lead analyst relationships for D365 Contact Center
Drive GTM alignment with Marketing, Product, and Sales for unified messaging and execution
Create and refine pipeline programs for enterprise, Majors growth, and SME-C segments
Shape value propositions and differentiators to position D365 Contact Center against competitors
Manage launch plans for new features, integrations, and regional offerings
Help shape how the product continues to evolve as one of the world’s most differentiated CCaaS offerings by scaling readiness across sellers and partners

Fulltime

Executive Director of Growth

Our client, an innovative global B2B marketing organization powered by a proprie...

Location

United States

Salary:

200000.00 - 250000.00 USD / Year

80Twenty

Expiration Date

Until further notice

Requirements

Extensive leadership experience in growth, demand generation, B2B marketing, consultancy, or SaaS/MarTech environments
Proven track record architecting and scaling multi-layered GTM engines across complex global businesses
Deep expertise in modern B2B buyer behavior, ABX/ABM strategy, and customer-journey-driven marketing models
Strong commercial acumen with demonstrated ability to deliver predictable pipeline growth
Experience partnering cross-functionally with Product, CX, Finance, and Delivery teams to align GTM with broader business strategy
Ability to operate effectively at executive level, influencing analysts, industry leaders, and senior customer stakeholders
Demonstrated success leading global teams and building high-performance growth organizations
Experience developing verticalized GTM plays, including enterprise tech and other complex B2B sectors
Strong background in integrated marketing channels: content, campaigns, digital, events, partnerships
Passion for the disruptive potential of AI, data, and technology-enabled marketing models

Job Responsibility

Lead the development and execution of a global go-to-market strategy integrating brand, demand, and growth marketing functions
Position the company as the category-defining leader in customer-journey-driven B2B marketing
Drive industry-facing thought leadership, analyst relations, and category creation initiatives
Build and operate a comprehensive inbound and outbound pipeline engine that delivers high-quality commercial opportunities
Oversee account-based and vertical-specific GTM motions across key global markets, with North America as a priority region
Partner closely with Client Experience, Delivery, Product, and Data leaders to ensure seamless handoff from pipeline to revenue
Develop and expand strategic partnerships and ecosystem alliances—including data, technology, channel, and consulting partners
Scale a global growth organization spanning brand, demand, content, marketing ops, sales enablement, and industry growth
Serve as a senior client-facing sponsor and evangelist with CMO and CMO-1 level stakeholders
Champion a hybrid people-plus-tech operating model, embedding AI and data insights into growth workflows

What we offer

bonus

Fulltime

Executive Director of Growth

Our client, an innovative global B2B marketing organization powered by a proprie...

Location

United States , Preference for NY, SF, Portland or Seattle

Salary:

200000.00 - 250000.00 USD / Year

80Twenty

Expiration Date

Until further notice

Requirements

Extensive leadership experience in growth, demand generation, B2B marketing, consultancy, or SaaS/MarTech environments
Proven track record architecting and scaling multi-layered GTM engines across complex global businesses
Deep expertise in modern B2B buyer behavior, ABX/ABM strategy, and customer-journey-driven marketing models
Strong commercial acumen with demonstrated ability to deliver predictable pipeline growth
Experience partnering cross-functionally with Product, CX, Finance, and Delivery teams to align GTM with broader business strategy
Ability to operate effectively at executive level, influencing analysts, industry leaders, and senior customer stakeholders
Demonstrated success leading global teams and building high-performance growth organizations
Experience developing verticalized GTM plays, including enterprise tech and other complex B2B sectors
Strong background in integrated marketing channels: content, campaigns, digital, events, partnerships
Passion for the disruptive potential of AI, data, and technology-enabled marketing models

Job Responsibility

Lead the development and execution of a global go-to-market strategy integrating brand, demand, and growth marketing functions
Position the company as the category-defining leader in customer-journey-driven B2B marketing
Drive industry-facing thought leadership, analyst relations, and category creation initiatives
Build and operate a comprehensive inbound and outbound pipeline engine that delivers high-quality commercial opportunities
Oversee account-based and vertical-specific GTM motions across key global markets, with North America as a priority region
Partner closely with Client Experience, Delivery, Product, and Data leaders to ensure seamless handoff from pipeline to revenue
Develop and expand strategic partnerships and ecosystem alliances—including data, technology, channel, and consulting partners
Scale a global growth organization spanning brand, demand, content, marketing ops, sales enablement, and industry growth
Serve as a senior client-facing sponsor and evangelist with CMO and CMO-1 level stakeholders
Champion a hybrid people-plus-tech operating model, embedding AI and data insights into growth workflows

What we offer

bonus

Fulltime

Executive Director of Growth

Our client, an innovative global B2B marketing organization powered by a proprie...

Location

United States

Salary:

200000.00 - 250000.00 USD / Year

80Twenty

Expiration Date

Until further notice

Requirements

Extensive leadership experience in growth, demand generation, B2B marketing, consultancy, or SaaS/MarTech environments
Proven track record architecting and scaling multi-layered GTM engines across complex global businesses
Deep expertise in modern B2B buyer behavior, ABX/ABM strategy, and customer-journey-driven marketing models
Strong commercial acumen with demonstrated ability to deliver predictable pipeline growth
Experience partnering cross-functionally with Product, CX, Finance, and Delivery teams to align GTM with broader business strategy
Ability to operate effectively at executive level, influencing analysts, industry leaders, and senior customer stakeholders
Demonstrated success leading global teams and building high-performance growth organizations
Experience developing verticalized GTM plays, including enterprise tech and other complex B2B sectors
Strong background in integrated marketing channels: content, campaigns, digital, events, partnerships
Passion for the disruptive potential of AI, data, and technology-enabled marketing models

Job Responsibility

Lead the development and execution of a global go-to-market strategy integrating brand, demand, and growth marketing functions
Position the company as the category-defining leader in customer-journey-driven B2B marketing
Drive industry-facing thought leadership, analyst relations, and category creation initiatives
Build and operate a comprehensive inbound and outbound pipeline engine that delivers high-quality commercial opportunities
Oversee account-based and vertical-specific GTM motions across key global markets, with North America as a priority region
Partner closely with Client Experience, Delivery, Product, and Data leaders to ensure seamless handoff from pipeline to revenue
Develop and expand strategic partnerships and ecosystem alliances—including data, technology, channel, and consulting partners
Scale a global growth organization spanning brand, demand, content, marketing ops, sales enablement, and industry growth
Serve as a senior client-facing sponsor and evangelist with CMO and CMO-1 level stakeholders
Champion a hybrid people-plus-tech operating model, embedding AI and data insights into growth workflows

Fulltime

Executive Director of Growth

Our client, an innovative global B2B marketing organization powered by a proprie...

Location

United States

Salary:

200000.00 - 250000.00 USD / Year

80Twenty

Expiration Date

Until further notice

Requirements

Extensive leadership experience in growth, demand generation, B2B marketing, consultancy, or SaaS/MarTech environments
Proven track record architecting and scaling multi-layered GTM engines across complex global businesses
Deep expertise in modern B2B buyer behavior, ABX/ABM strategy, and customer-journey-driven marketing models
Strong commercial acumen with demonstrated ability to deliver predictable pipeline growth
Experience partnering cross-functionally with Product, CX, Finance, and Delivery teams to align GTM with broader business strategy
Ability to operate effectively at executive level, influencing analysts, industry leaders, and senior customer stakeholders
Demonstrated success leading global teams and building high-performance growth organizations
Experience developing verticalized GTM plays, including enterprise tech and other complex B2B sectors
Strong background in integrated marketing channels: content, campaigns, digital, events, partnerships
Passion for the disruptive potential of AI, data, and technology-enabled marketing models

Job Responsibility

Lead the development and execution of a global go-to-market strategy integrating brand, demand, and growth marketing functions
Position the company as the category-defining leader in customer-journey-driven B2B marketing
Drive industry-facing thought leadership, analyst relations, and category creation initiatives
Build and operate a comprehensive inbound and outbound pipeline engine that delivers high-quality commercial opportunities
Oversee account-based and vertical-specific GTM motions across key global markets, with North America as a priority region
Partner closely with Client Experience, Delivery, Product, and Data leaders to ensure seamless handoff from pipeline to revenue
Develop and expand strategic partnerships and ecosystem alliances—including data, technology, channel, and consulting partners
Scale a global growth organization spanning brand, demand, content, marketing ops, sales enablement, and industry growth
Serve as a senior client-facing sponsor and evangelist with CMO and CMO-1 level stakeholders
Champion a hybrid people-plus-tech operating model, embedding AI and data insights into growth workflows

Fulltime

Customer Experience Analyst

This role elevates customer satisfaction, strengthens loyalty, and improves over...

Location

Colombia , Bogota

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Master’s degree
Bachelor’s degree and 6 months of experience
Associate’s degree and 2 years of experience
Proficiency English language
Customer Experience Management
Journey Mapping & Process Design
End-to-End OTC Process Knowledge
Customer-Centric Mindset & Service Orientation
Problem-Solving & Critical Thinking
Proactive Risk Identification & Mitigation

Job Responsibility

Build and maintain strong customer relationships to proactively understand evolving needs and expectations
Continuously supervise customer sentiment across channels to identify patterns, difficulties, and opportunities for service enhancement
Develop and manage feedback listening posts across the customer journey to gather actionable insights
Handle escalated inquiries through phone, email, and digital channels, ensuring timely, accurate, and customer-focused resolution
Document controlled operational procedures, SOPs, and customer interactions including compliments, complaints, and technical issues
Serve as a subject matter expert for OTC and service processes, ensuring operational documentation remains current, compliant, and reflective of standard processes
Support process improvement initiatives, including user acceptance testing (UAT) for system upgrades and new digital tools
Assist in troubleshooting operational challenges that impact customer experience or service reliability
Collect, track, and analyze customer feedback, performance metrics, and service data to generate insights and improvement recommendations
Prepare and support monthly and quarterly reporting on CX analytics, KPIs, and experience trends

What we offer

Competitive and comprehensive Total Rewards Plans that are aligned with local industry standards

Senior Analyst, Strategy and Operations

We’re looking for a highly motivated, analytically strong, and execution-oriente...

Location

United States , New York

Salary:

110000.00 - 120000.00 USD / Year

Allara Health

Expiration Date

Until further notice

Requirements

2-3 years of experience in consulting
Structured problem solving: Ability to frame ambiguous problems, evaluate options, set baselines, define success metrics, and drive toward a clear, testable plan
Advanced quantitative analysis, modeling, and synthesis skill: Experience building advanced Excel/Sheets models, validating assumptions, and translating data into clear recommendations. Comfortable with business intelligence tools and pressure-testing outputs. SQL is a strong plus
Excellent project management toolkit: Ability to develop project plans, manage dependencies, and land milestones on time with clear accountability
Systems thinking and scalability: Focused on designing solutions that scales, with thoughtful people/systems/tooling approach
Learning agility: Ability to ramp quickly on new domains and tooling, absorb feedback, and iterate to improve outcomes
Strong communication: Clear and concise written and verbal communication skills, with the ability to synthesize complex information for diverse audiences

Job Responsibility

Enable data-driven decision making: Size problems and opportunities through structured, first-principles analysis
Build decision models, including sensitivity and scenario analyses
Conduct ad-hoc deep dives across the Operations department to uncover drivers behind performance trends and KPIs
Synthesize insights and translate them into clear, actionable recommendations
Own and optimize executive-level reporting and dashboards
Drive operational excellence: Map current-state workflows and identify bottlenecks, pain points, and constraints
Define target-state processes that improve efficiency and customer experience
Write clear SOPs, checklists, and playbooks, and support training and adoption
Identify automation and offshoring opportunities to reduce cost-to-serve
Collaborate cross-functionally to execute on impactful operational and CX initiatives

What we offer

Equity
Professional development & employee learning programs
Unlimited PTO & 11 company holidays
Annual onsite in NYC
Medical, dental, and vision benefits
Health Savings Account (HSA) & Flexible Spending Account (FSA)
Long- and short-term disability coverage
Annual employee wellness stipend
401(k) plan
Parental leave & family planning support benefits

Fulltime

Digital CX Analyst

British Heart Foundation

Location:
United Kingdom , London

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 16, 2026

Expiration:
March 01, 2026

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