Digital Customer Success Manager

• Support clients in their digital training strategy through the 360Learning platform
• Ensure the business impact of our solution in accordance with client objectives
• Ensure the renewal of your client portfolio
• Create and develop processes to handle a one-to-many approach
• Create and develop reporting and communication processes
• Drive renewal calls
• Drive new customer onboardings
• Organize and present webinars
• Drive initiatives on specific topics
• Successfully onboard new customers and ensure launch is on time
• Define the learning transformation roadmap during Business Reviews
• Define a retro-planning of asynchronous resources and one-to-many initiatives
• Identify and document customer use-cases
• Develop a relationship of trust between the client and 360Learning
• Identify new project opportunities to develop the account
• Reduce churn by identifying customers at risk and implementing remedial action plans
• Identify strong leaders within the client’s team
• Develop and share good business practices
• Participate in process and automation improvement

• First experience in a Customer Success Manager position
• First experience in a Training Organization (training manager, trainer, training assistant)
• First experience in a consulting firm
• A keen interest for the digital industry, education and e-learning
• Excellent interpersonal and communication skills
• Native French
• Excellent English proficiency (B2 minimum)

Previous experience in the SaaS B2B industry

• Work From Home allowance
• Social security
• Health insurance
• Unemployment insurance
• Common contingency
• Salary guarantee fund
• Flexible hours
• Total work from home possible anywhere in Spain
• Diversity, Equity, and Inclusion ERGs
• Corporate Social Responsibility framework