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Digital Consumer Support Representative

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Parking Network B.V.

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Location:
Dominican Republic, Santo Domingo

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Help us change the way the world parks. Parking isn’t just about spaces – it’s about creating seamless experiences, sustainable solutions, and smarter cities. At Flash, we’re not just thinking about today’s parking challenges; we’re actively shaping the future of parking + charging. Join us in transforming the way the world parks. FLASH is looking to add a motivated and customer-centric Digital Consumer Support Agent to join our team. In this role, you'll become a trusted advisor for our valued customers. You'll be the one they turn to to resolve their inquiries and concerns. Through exceptional interactions, you'll craft positive customer experiences built on clear communication, efficient problem-solving, and unwavering integrity.

Job Responsibility:

  • Respond to customer inquiries via phone, email, and chat in a professional and timely manner
  • Meet or maintain SLAs and production standards
  • Troubleshoot customer issues and identify appropriate solutions using our internal knowledge base and resources
  • Effectively communicate with customers, demonstrating empathy and building rapport
  • Research and resolve complex customer issues, escalating to senior representatives when necessary
  • Document interactions and maintain accurate customer records in the case management system
  • Contribute to a positive and supportive team environment
  • Any and all duties as assigned

Requirements:

  • 1+ years of customer service experience
  • Bi-lingual in Spanish and English, written and spoken
  • High School diploma or equivalent
  • Basic technical troubleshooting skills
  • Knowledge of iOS and Windows PC environments
  • Proficient problem-solving and analytical skills
  • Strong communication and collaborative skills
  • Proficiency in the Google Suite (Docs, Sheets, Gmail, etc.)
  • Experience with a CRM platform (e.g., Salesforce, Zendesk, Freshdesk)

Nice to have:

  • Experience with Salesforce is a plus
  • Familiarity with Freshdesk is a plus
What we offer:
  • Hybrid schedule at our new office in Metro Plaza
  • Private Medical Insurance (Humano) – supplemental coverage
  • Gym & Meal subsidies to support work–life balance
  • Competitive salary + annual base bonus
  • Vacation bonus and all legal Dominican benefit

Additional Information:

Job Posted:
December 11, 2025

Expiration:
December 25, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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