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The Digital Commerce Operations Analyst is an individual contributor level position within the Digital Commerce Operations team. The role works closely with site merchandising, marketing, creative designers, and other key partners. The role is responsible for coordinating and executing production activities for the website and loyalty program.
Job Responsibility:
Assist in content execution for US and Canada site utilizing Salesforce Commerce Cloud
Perform quality assurance testing ensuring that production builds across channels are accurate and consistent
Maintain cross-functional site workflows in Workfront ProofHQ
Track the routing of deliverables into and out of Commerce Operations, and ensure all deadlines are met. Seek approval for US and CA site builds from partners
Leverage an operational mindset to find process and documentation opportunities to improve communication, clarity, and accuracy
Assist in tracking and following up on resolution for site issues
Design and catalog documentation for internal processes
including but not limited to, training guides, technical configurations, and historical information
Act as a stakeholder for Product Owners and BAs to document requirements related to content management
Learn the details of all toolset functionality, processes for set-up, and overall team roles & responsibilities
Ensure 24 x 7 site & app operational integrity via participation in team-based on call rotations
Requirements:
3-5 years of website production and content management experience required
Must be extremely organized and detail-oriented
Ability to manage time & multi-task in a fast-paced environment
Excellent oral and written communication skills
Able to work effectively in a cross-functional team
Experience learning new technical applications
Proficient in Microsoft Office (MS Word, Excel, PowerPoint, Outlook)
Requires some remote on-call flexibility outside of normal office hours