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The project concerns the development of an internal platform that is a workflow engine for reference data governance. The system controls the full data lifecycle in the organization, from change request submission, through impact analysis and approvals, to publication and synchronization with source systems. Your role will be to build and automate governance processes on the ServiceNow platform and integrate it with the data ecosystem to ensure data consistency and a single Source of Truth.
Job Responsibility:
designing and implementing automated workflows in ServiceNow (change requests, approvals, impact analysis)
maintaining and improving integrations between ServiceNow and external systems via APIs and Integration Hub
automating SLA monitoring for data availability and timeliness
building and maintaining CI/CD pipelines for ServiceNow applications
automating metadata ingestion and supporting data lineage tracking
creating dashboards and reports to monitor process performance and platform health
enforcing data quality and governance rules within forms and workflows
collaborating with data architects and stakeholders to implement governance processes
implementing security checks and supporting DevSecOps practices
Requirements:
hands-on experience developing and configuring ServiceNow (Flow Designer, scripting, integrations)
know how to design and automate business workflows
have experience working with APIs and system integrations
worked with CI/CD pipelines and automated deployments
have solid scripting skills (JavaScript required)
understand basic data integration concepts (e.g., ETL/ELT, metadata)
can translate business requirements into technical platform solutions
Nice to have:
ServiceNow certifications (CSA or CAD)
experience with CMDB / ITOM modules
familiarity with Data Governance tools (e.g., Collibra)