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As a DevOps engineer you will provide L3 support across Edge/on‑prem and cloud troubleshooting to resolve escalated incidents and collaborate with senior engineers and Product to validate fixes and prevent recurrences. You will build lightweight automations (Python, Bash, Ansible) to reduce Operations (Customer Deployment) issues. When not handling L3 work, you’ll execute safe cloud deployments and upgrades via existing GitOps/IaC pipelines (Flux, Ansible, Terraform), offering feedback and minor adjustments. You’ll maintain and tune Alertmanager rules and improve Grafana dashboards to ensure actionable, low‑noise alerting with Prometheus/Grafana. You will automate and improve SOPs, and support knowledge sharing through workshops, training, and clear documentation, contribute to infrastructure testing and security/vulnerability remediation with the DevOps engineering and Security teams.
Job Responsibility:
Provide L3 support across Edge/on‑prem and cloud troubleshooting to resolve escalated incidents
Collaborate with senior engineers and Product to validate fixes and prevent recurrences
Build lightweight automations (Python, Bash, Ansible) to reduce Operations issues
Execute safe cloud deployments and upgrades via existing GitOps/IaC pipelines (Flux, Ansible, Terraform)
Maintain and tune Alertmanager rules and improve Grafana dashboards
Automate and improve SOPs, and support knowledge sharing through workshops, training, and clear documentation
Contribute to infrastructure testing and security/vulnerability remediation
Design and maintain CI/CD pipelines using GitLab CI/CD
Implement Infrastructure as Code (IaC) with tools like Terraform
Manage basic deployments and assist in CI/CD process improvements
Write and execute simple automation scripts
Troubleshoot and optimize Kubernetes cluster operations
Write and maintain system operations documentation
Keep up-to-date on best practices and new technologies
Conduct, design, and execute staging/UAT/production and mass service deployment scenarios
Collaborate on technical architecture and system design
Analyze and collect data: log files, application stack traces, thread dumps, etc.
Reproduce and simulate application incidents to create debug reports and coordinate delivery of application fixes
Work in off-routine hours occasionally
Work with customers and travel to international customer or partner locations
Requirements:
3+ years in DevOps/SRE or similar operations‑focused roles with strong automation experience
Experience in DNS, routing, container communication, firewalls, reverse-proxying, load-balancing, edge to cloud communication and troubleshooting
Good system administration skills are required for deploying and troubleshooting OS level outages and containerized Edge application in customer network
Proven experience with Azure (or GCP), including fully automated infrastructure and deployment
Proven experience in implementing and managing CI/CD pipelines (GitLab CI/CD preferred) and good knowledge of Git and associated workflows
Proven experience with monitoring, logging, and alerting tools and stacks
Good scripting skills in Bash and Python
Good knowledge of Kubernetes and Openshift, including cluster management, orchestration and auto-scaling, deployments using Helm charts and GitOps
Proven experience with microservices architecture and related deployment strategies
Experience working with Terraform modules
Experience with Ansible, maintaining and writing playbooks and roles
Understanding of DevSecOps principles and experience implementing security best practices within CI/CD pipelines
Strong analytical and problem-solving abilities
Excellent presentation, oral, and written communication skills
Fluent business English is a requirement
A passionate advocate for determining and delivering solutions with a high level of customer satisfaction
Demonstrated interest in learning and a strong desire to expand knowledge
Capable of engaging in technical discussions with stakeholders and leading DevOps projects
Nice to have:
Experience in using Service Mesh solution like Istio
Experience in using Tracing solutions like Grafana Tempo, Jaeger