Desktop Tier 2 Technician Job at AAC (Rockville)

Desktop Technician – Mid Level

Under general supervision, the Desktop Support Specialist provides friendly, cus...

Location

United States , Orange

Salary:

Not provided

Intratek Computer, Inc.

Expiration Date

Until further notice

Requirements

2–3+ years of Tier 1–2 desktop or help desk experience in a Microsoft environment
Strong working knowledge of Microsoft Office Suite and Windows OS troubleshooting
Foundational understanding of Intune, Config Manager, and Active Directory
Excellent communication and interpersonal skills, with the ability to stay friendly, patient, and helpful under pressure
Self-motivated, curious, and eager to learn and grow into future IT roles
Team-oriented with a “roll up your sleeves” attitude—no “bare minimum” mentality
Must work on-site five days per week
Bachelor’s degree in Computer Science, Information Systems, or related field, or equivalent experience

Job Responsibility

Deliver exceptional customer service and technical support primarily over the phone, with some in-person assistance
Troubleshoot and resolve hardware, software, and connectivity issues, ensuring timely documentation in the ticketing system
Support and maintain Windows desktop environments, including Microsoft 365, Intune, Configuration Manager, and Active Directory
Perform computer imaging, upgrades, installations, and configuration changes
Assist with audiovisual setup and other technology needs for presentations and meetings
Participate in planning and implementing desktop-related projects, rollouts, and preventive maintenance
Coordinate third-party vendor support as needed

What we offer

Medical benefits
Paid vacation
Paid holidays
401K

Fulltime

Desktop Support Technician

Provides Tier 2 desktop support (telephone, deskside, remote) to users in HW, op...

Location

United States , Rockville

Salary:

Not provided

AAC

Expiration Date

Until further notice

Requirements

Requires a high school diploma/GED and 3+ years of Desktop Support experience
Must have experience imaging new systems, system deployment and refresh, and Tier 2 support of standard office computing equipment (PC’s, laptops, tablets, printers), PC operating systems, (Windows 10/11, MacOS), Microsoft Office Suite, O365, Teams, Active Directory, standard business software applications, smart phones, and other standard end user managed tools and peripherals
Must have demonstrated experience supporting a Windows 10/11 environment
ITSM ticketing system experience required
Demonstrated ability to communicate orally and in writing
Must have a positive and patient customer service attitude
Must be able to work independently and within a team
Must be able to attain agency suitability clearance prior to start date

Job Responsibility

Provides Tier 2 desktop support (telephone, deskside, remote) to users in HW, operating systems (Windows and MacOS), email, standard end user applications, printers, smart phones/mobile devices, and other standard end user managed tools, HW, and peripherals
Provisions and de-provisions equipment and accounts in support of end user on- and off-boarding
Supports system refresh, images new computers using a standard-image, and securely wipes hard drives upon deprovisioning
Documents, tracks, resolves, and reports on incidents and requests using ServiceNow
Escalates incidents to the appropriate team when the incident cannot be resolved by Tier 2

Fulltime

Tier 2 Deskside Systems Technician

We are seeking a qualified, customer‑focused Tier 2 Deskside / Systems Technicia...

Location

United States , Rockville, MD or Bluemont, VA

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor’s degree with 3+ years of relevant experience, or equivalent experience in lieu of degree
Hands‑on experience deploying and supporting Dell laptops/desktops using Windows 10/11 images
Strong troubleshooting experience supporting end‑user hardware and software issues
Experience providing deskside support via ServiceNow or similar ITSM tools
Familiarity with enterprise IT environments, patch deployment, and validation
Excellent documentation, analytical, and communication skills
Ability to lift and move IT equipment as required
Must be a U.S. Citizen
Must be able to obtain a Public Trust security clearance prior to start (process may take 1–4 months)

Job Responsibility

Serve as a primary point of contact for on‑site deskside support, including break/fix and operational activities for desktop and laptop systems
Deploy, configure, and support Windows 10 and Windows 11 devices in a non‑disruptive manner
Provide Tier 2 support and partner with Tier 3 teams for escalations, changes, and upgrades
Support IT operations during practice, mock, and live continuity (DR/COOP) exercises
Communicate clearly with end users and project stakeholders, providing timely status updates
Perform configuration and deployment of laptops, desktops, thin clients, and mobile devices
Assist with procurement, deployment, tracking, and disposal of hardware and software assets
Maintain accurate documentation and update records in the ITSM system
Support a high‑availability enterprise environment, following best practices for redundancy and virtualization
Perform routine system maintenance including software updates, backups, and recovery tasks

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Contract Tier 2 Helpdesk Analyst

Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join ...

Location

United States , Nashville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior experience in a Tier 2 helpdesk or technical support role is essential
Strong knowledge of desktop operating systems (e.g., Windows, macOS), software applications, and network concepts
Proficiency in troubleshooting complex technical issues
Exceptional communication and interpersonal skills
IT-related certifications (e.g., CompTIA Network+, Microsoft Certified Desktop Support Technician) are a plus
Ability to work under pressure and manage multiple escalated support requests effectively
Strong problem-solving skills and adaptability

Job Responsibility

Advanced Troubleshooting: Diagnose and resolve complex technical issues related to hardware, software, and network systems, serving as an escalation point for Tier 1 support
Ticket Resolution: Handle escalated support tickets, ensuring that they are resolved in a timely and efficient manner while maintaining high levels of end-user satisfaction
User Training: Provide guidance and training to end-users on software applications, system best practices, and advanced problem-solving techniques to improve self-sufficiency
Documentation: Maintain detailed records of support requests, resolutions, and common issues, contributing to a knowledge base for the IT support team
Vendor Coordination: Collaborate with third-party vendors and service providers to facilitate problem resolution and the procurement of hardware or software solutions
Remote Support: Offer remote assistance to users, ensuring prompt and effective resolution of issues, especially in situations where on-site support is not required
Root Cause Analysis: Investigate and identify the root causes of recurring technical problems, and work on strategies to prevent their reoccurrence
Escalation Management: Collaborate with Tier 3 support teams to resolve issues that require advanced technical expertise, ensuring seamless handover of escalated tickets

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Contract Tier 2 Helpdesk Analyst

Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join ...

Location

United States , Nashville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior experience in a Tier 2 helpdesk or technical support role is essential
Strong knowledge of desktop operating systems (e.g., Windows, macOS), software applications, and network concepts
Proficiency in troubleshooting complex technical issues
Exceptional communication and interpersonal skills
IT-related certifications (e.g., CompTIA Network+, Microsoft Certified Desktop Support Technician) are a plus
Ability to work under pressure and manage multiple escalated support requests effectively
Strong problem-solving skills and adaptability

Job Responsibility

Advanced Troubleshooting: Diagnose and resolve complex technical issues related to hardware, software, and network systems, serving as an escalation point for Tier 1 support
Ticket Resolution: Handle escalated support tickets, ensuring that they are resolved in a timely and efficient manner while maintaining high levels of end-user satisfaction
User Training: Provide guidance and training to end-users on software applications, system best practices, and advanced problem-solving techniques to improve self-sufficiency
Documentation: Maintain detailed records of support requests, resolutions, and common issues, contributing to a knowledge base for the IT support team
Vendor Coordination: Collaborate with third-party vendors and service providers to facilitate problem resolution and the procurement of hardware or software solutions
Remote Support: Offer remote assistance to users, ensuring prompt and effective resolution of issues, especially in situations where on-site support is not required
Root Cause Analysis: Investigate and identify the root causes of recurring technical problems, and work on strategies to prevent their reoccurrence
Escalation Management: Collaborate with Tier 3 support teams to resolve issues that require advanced technical expertise, ensuring seamless handover of escalated tickets

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

IT Support Technician

A large enterprise environment is seeking a reliable and customer-focused IT Sup...

Location

United States , Fife

Salary:

25.00 - 29.00 USD / Hour

MMC Group LP

Expiration Date

Until further notice

Requirements

1-3 years of related IT support or technical experience, or an equivalent combination of education and experience
1-3 years of customer service experience in a professional or technical setting
Strong verbal and written communication skills
Ability to work collaboratively in a team environment
Flexibility to support staggered shifts within standard business hours

Job Responsibility

Identify, manage, escalate, and resolve technical issues in a timely and professional manner
Provide Tier 1 and basic Tier 2 technical support for end users
Troubleshoot desktop and laptop software issues, including operating systems and standard business applications
Install, configure, and support software, print drives, utilities, and related workstation tools
Diagnose and resolve hardware, printer, and peripheral issues
Monitor installed systems, proactively identify problems, and implement corrective actions
Document issues, resolutions, and escalation steps in accordance with support procedures
Deliver a high level of customer service while supporting users in a fast-paced environment

What we offer

Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits

Fulltime

Senior Desktop Technician

Intratek Computer, Inc. is looking for a Senior Desktop Technician to support us...

Location

United States , Orange

Salary:

Not provided

Intratek Computer, Inc.

Expiration Date

Until further notice

Requirements

7–10 years of experience supporting Microsoft environments in mid-to-large organizations
Extensive hands-on experience troubleshooting at the hardware, OS, application, and network layers
Proven experience in complex escalation handling within an enterprise or MSP environment
Strong knowledge of Windows OS, desktops, laptops, tablets, smartphones, peripherals, and enterprise tools
Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams)
Ability to support VIP/C-Suite users with polish, discretion, and expert-level efficiency
Excellent communication, documentation, and customer service skills

Job Responsibility

Serve as the primary escalation point for all advanced hardware, software, and peripheral issues
Provide daily Tier 3 / Tier 4-level support, resolving complex problems beyond the scope of Tier 1 and Tier 2 teams
Deliver polished, efficient, and responsive support to VIPs, C-Suite executives, and board members
Support staff on-site and remotely, including desktops, laptops, mobile devices, printers, AV equipment, and specialized systems
Perform workstation builds, OS upgrades, device provisioning, and software installations
Utilize JAMF for remote management and support of Apple devices
Assist with technology rollouts, deployments, and enterprise projects
Research, recommend, and assist in implementing hardware and software solutions
Maintain a high level of professionalism, customer service, and communication with end users and technical staff

What we offer

Medical benefits
Paid vacation
Paid holidays

Fulltime

Desktop Support Technician

Location

United States , Austin

Salary:

Not provided

Enormous Enterprise

Expiration Date

Until further notice

Requirements

4-7+ years of experience providing technical support for desktop hardware/software
Experience managing service requests
2 years of experience setting up and maintaining A/V equipment

Job Responsibility

Provide advanced Tier 1/2 support for hardware, software, and enterprise applications, including ticket triage, system monitoring, desktop installations, and issue resolution using tools like Active Directory and managed services
Perform user and systems administration tasks, support A/V and Exchange calendar setups, and ensure timely responses to service requests while monitoring and maintaining IT systems
Create and maintain knowledgebase content, document support processes, and participate in training and certification activities to align with IT quality standards and enhance service delivery

Desktop Tier 2 Technician

AAC

Location:
United States , Rockville

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 06, 2026

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