Desktop Support Specialist, Robert Half

Robert Half

Location:
United States, Lafayette

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

This position involves providing technical assistance for hardware, software, and systems while delivering excellent customer service in the Lafayette area. Key responsibilities include desktop and hardware troubleshooting, Active Directory management, and continuous improvement initiatives.

Job Responsibility:

Respond to and resolve Level 1 and Level 2 technical support requests for hardware, software, and system issues
Assist with user account creation, password resets, group management, and permissions in Active Directory
Use a ticketing system to track, respond to, and resolve support requests in a timely manner, ensuring SLA compliance
Diagnose and troubleshoot problems with desktop and laptop computers, printers, and other peripherals
Perform software installations and updates as needed
Provide basic support and troubleshooting for identity and access management systems to ensure secure and reliable access for users
Investigate and resolve issues related to email systems (e.g., login access, configuration errors, connectivity)
Maintain up-to-date documentation on ticket resolutions, troubleshooting guides, and relevant processes
Deliver exceptional customer service, ensuring all communications are professional, clear, and focused on timely problem resolution
Coordinate with other IT teams and staff to escalate unresolved issues and implement solutions
Identify opportunities for process improvement and assist in creating new IT support policies to enhance service delivery

Requirements:

1-3 years of experience in IT support or a similar role
Knowledge of Active Directory, including user and group management
Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk)
Proficiency in troubleshooting hardware and software issues on Windows and/or MacOS platforms
Familiarity with identity and access management principles (e.g., user account lifecycle management)
Experience diagnosing and resolving email service issues (e.g., Microsoft 365, Exchange)
Strong verbal and written communication skills
Ability to multitask and prioritize tasks in a fast-paced environment
Customer-focused attitude with a commitment to providing high-quality support

Nice to have:

Basic networking knowledge (TCP/IP, DNS, etc.)
Experience supporting mobile device management (MDM) solutions
Certifications such as CompTIA A+, Microsoft 365 Certified, or similar

What we offer:

Medical, vision, dental, and life and disability insurance
Eligibility for company 401(k) plan
Access to free online training
Competitive compensation

Additional Information:

Job Posted:
May 31, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Desktop Support Specialist