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The Desktop Support Senior Associate-Field Tech role involves providing onsite support for end users, troubleshooting issues, and ensuring timely ticket resolution. Candidates should have a strong knowledge of Windows OS and A+ certification, along with 3-5 years of relevant experience. Responsibilities include parts replacement, systems upgrades, and acting as an escalation point for less experienced team members.
Job Responsibility:
Provide onsite support for end users, for tickets and issues at a client site
Own the issues through resolution
Perform troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks
printers
May respond to calls after normal business hours per leader instructions
Identify potential issues that could adversely impact end user experience and take corrective action
Update and resolve tickets in a timely manner to achieve Service Levels
Act as an escalation point for less experienced team members
Requirements:
High School Diploma or equivalent
Undergraduate degree or some college coursework preferred
Typically requires 3-5 years relevant experience
Strong knowledge of Windows operating system environment
A+ desktop or equivalent skill set is required
additional certifications for various hardware platforms may be required
Ability to physically perform general office requirements
Must be able to perform essential responsibilities with or without reasonable accommodation
Travel including overnight domestic or international trips may be required