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The Desktop Support Engineer role at NTT DATA involves providing technical support for desktop systems and peripherals, requiring strong troubleshooting skills and knowledge of the Windows operating system. Candidates should have A+ certification and excellent client service skills. The position is based in Sydney, Australia, and typically requires 2-4 years of relevant experience.
Job Responsibility:
Performs basic troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks/ printers
May respond to calls after normal business hours per leader instructions
Performs troubleshooting, parts replacement, system upgrades, basic deployment, and repair on desktops / notebooks/ printers
Identifies potential issues that could adversely impact end user experience and takes corrective action
Requirements:
Typically requires 2-4 years relevant experience
High School Diploma or equivalent, Undergraduate degree or some college coursework preferred
Strong knowledge of Windows operating system environment
Solid client service skills
A+ desktop or equivalent skill set is required
additional certifications for various hardware platforms may be required
Ability to physically perform general office requirements
Must be able to perform essential responsibilities with or without reasonable accommodations