Desktop Support Analyst

• Provide first-level technical support to end-users, responding to inquiries, diagnosing and resolving hardware and software issues, and escalating more complex problems to the appropriate team
• Install, configure, and maintain desktop systems, including operating systems, software applications, and hardware components
• Perform hardware troubleshooting and maintenance, including but not limited to desktops, laptops, printers, and peripherals
• Assist users with software-related issues, such as troubleshooting software applications, assisting with installations, and providing guidance on software usage
• Conduct user training sessions to enhance end-users' knowledge of software and hardware usage, best practices, and security protocols
• Maintain detailed records of support requests, resolutions, and inventory management to track and report on issues, solutions, and asset management
• Assist in implementing and enforcing security policies, ensuring the integrity and confidentiality of data
• Collaborate with IT team members, both on-site and remotely, to resolve complex technical issues and contribute to ongoing IT projects
• Continuously strive to enhance the end-user experience by providing excellent customer service and support

• Proven experience in desktop support, IT helpdesk, or a related role
• Proficiency in troubleshooting hardware and software issues
• Familiarity with Windows and Mac operating systems
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Knowledge of IT security best practices
• IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus
• Excellent problem-solving skills and attention to detail

IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician)

• Medical, vision, dental, and life and disability insurance
• Eligibility to enroll in company 401(k) plan
• Access to free online training