Desktop Support Analyst

• Deliver Tier 1 technical support to staff and clients, addressing hardware, software, and system issues promptly
• Collaborate with vendors to resolve escalated IT problems and ensure efficient service delivery
• Provide specialized support for creative teams and architecture professionals, including applications such as Autodesk and Revit
• Manage and troubleshoot PC and Mac systems, ensuring optimal performance in a hybrid environment
• Offer white-glove service to high-profile clients by addressing their unique technical needs with professionalism
• Configure, maintain, and support Apple devices and Dell technologies, ensuring seamless integration into the workplace
• Administer Active Directory and backup technologies to maintain data security and accessibility
• Assist with the setup, configuration, and maintenance of Cisco and Citrix technologies
• Perform routine hardware and software updates to ensure systems are up-to-date and running efficiently
• Maintain accurate documentation of IT processes, troubleshooting steps, and client interactions.

• Minimum of 3 years of experience in desktop support or a related IT role
• Familiarity with architecture/design tools like AutoDesk, Revit
• Strong proficiency in both PC and Mac operating systems, including Windows and MacOS
• Hands-on experience with tools and technologies such as Active Directory, Cisco, Citrix, and Dell hardware
• Proven ability to deliver exceptional customer service, including white-glove support to high-profile individuals
• Knowledge of Apple devices, configuration management, and backup technologies
• Excellent problem-solving skills and the ability to work independently or collaboratively in a fast-paced environment
• Strong communication skills to effectively interact with clients, vendors, and team members.

Familiarity with creative software applications, including Autodesk and Revit.

• Competitive compensation
• Medical insurance
• Vision insurance
• Dental insurance
• Life and disability insurance
• 401(k) plan enrollment
• Free online training.