Desktop Support Analyst, Robert Half

Robert Half

Location:
United States, Stockton

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a skilled Desktop Support Analyst to provide reliable technical support to end-users and ensure the smooth functioning of IT systems. In this role, you will address hardware, software, and network-related issues while delivering exceptional customer service.

Job Responsibility:

Diagnose and resolve technical issues related to hardware, software, and network systems
Set up, configure, and maintain desktops, printers, and other IT equipment
Manage user accounts, including password resets and access permissions
Document support activities and ensure proper escalation of complex problems
Provide guidance and training to end-users on IT systems and tools
Conduct routine maintenance and updates to ensure optimal system performance
Collaborate with other IT teams to address system-wide concerns and improvements
Monitor and respond promptly to support requests through ticketing systems

Requirements:

Proven experience in IT support, including troubleshooting Windows, Mac, or Linux systems
Familiarity with Active Directory for user account management
Strong knowledge of desktop and computer hardware components
Understanding of basic networking principles and protocols
Proficiency in using productivity tools such as Microsoft 365
Excellent communication skills and ability to solve technical problems effectively
Strong organizational skills and attention to detail
Ability to work independently and as part of a team

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
August 12, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Desktop Support Analyst