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Deskside Support Engineer

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Randstad

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

Provide on-site deskside IT support to end-users for day-to-day technical issues, ensuring smooth functioning of IT devices, meeting-room infrastructure, and asset management.

Job Responsibility:

  • Troubleshoot and resolve incidents related to desktops, laptops, printers, and end-user peripherals
  • Install, configure, and upgrade software/hardware as per organisation standards
  • Provide AV/IT support during meetings and conferences
  • Log and track support tickets in the ITSM tool, escalating when required
  • Coordinate with OEMs and authorised service providers for hardware repairs and warranty claims
  • Maintain and update IT Asset Register, including allocation and de-allocation of equipment
  • Ensure tickets are resolved within defined SLA timelines
  • Support internal/external IT audits by providing asset and incident data

Requirements:

  • Diploma/Graduate in IT/Computer Science or related field
  • 2–4 years of experience in deskside/end-user IT support
  • Hands-on knowledge of Windows/Linux OS, hardware troubleshooting, and MS Office tools
  • Familiarity with ITSM/ticketing tools and remote troubleshooting tools
  • Good communication and customer service orientation

Additional Information:

Job Posted:
December 15, 2025

Expiration:
December 27, 2025

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