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Design Researcher

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Aquent

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Location:
Canada , Toronto

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

70.00 - 75.00 USD / Hour
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Job Description:

Join a leading organization in the financial services sector, partnered with Aquent, that is dedicated to shaping the future of digital experiences through innovative and user-centered design. We are seeking a visionary expert to profoundly influence our product development and strategic decision-making. In this pivotal role, you will be the voice of our users, driving impactful insights that directly translate into exceptional digital products and services, fostering a culture of empathy and innovation across our teams.

Job Responsibility:

  • Drive Design Research Strategy: Cultivate strong relationships with stakeholders across design and business units to integrate research into strategic planning
  • Provide expert guidance to designers and business leaders on prioritizing impactful research initiatives
  • Architect comprehensive research fieldwork approaches, both moderated and unmoderated, that align with critical business and design objectives
  • Execute and Analyze Research: Design and implement diverse research activities to rigorously evaluate prototypes, deepen understanding of current user contexts, and anticipate evolving user needs
  • Expertly moderate live sessions with users and internal stakeholders, navigating high-complexity or sensitive topics with skill and empathy
  • Synthesize complex research data into clear, compelling core themes and communicate their strategic implications to design teams and other key stakeholders
  • Lead and facilitate engaging ideation sessions and collaborative work activities to foster innovation and shared understanding

Requirements:

  • BA/BS degree in Psychology, Anthropology, Sociology, Information Studies, Design, HCI, Computer Science, or closely related field, or equivalent practical experience
  • 10+ years of dedicated experience in research
  • Demonstrated technical understanding of design research theory and proficiency with various design research tools
  • 10+ years of working knowledge across a wide variety of design research methodologies
  • 10+ years of experience collaborating effectively within cross-functional teams

Nice to have:

  • MA/MS degree or certification in Psychology, Anthropology, Sociology, Information Studies, Design, HCI, Computer Science, or a related field
  • A strong appreciation for the transformative potential of ‘design thinking’
  • Experience operating within a large organizational structure and an agile development environment
  • Prior experience contributing to the successful launch of a digital product
What we offer:
  • subsidized health, vision, and dental plans
  • paid sick leave
  • retirement plans with a match

Additional Information:

Job Posted:
January 05, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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