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The Customer Solutions Design Professional supports the creation of end-to-end technical designs and solutions, which meet customer needs. The role holder will be responsible for designing, implementing, testing and handing over to service security solutions based on BT’s security portfolio technologies for global customers.
Job Responsibility:
Define and agree the project scope, estimate the time, budget and resources required to support the deliverable
Support the capture of business requirements
Translate customer requirements into high quality technical solutions using standard solution approaches
Supports in the design of solutions based on specific requirements using standard approaches in line with the wider technical strategy or roadmap
Prepare and deliver high quality (standard or custom) network designs (e.g. HLD, MLD, LLD) and/or customer solutions according to the project scope and schedule, within budget
Regularly maintain overall solution documents as required
Contribute to resolving issues that arise during design
Work together with a global team of network designers
Ensure the designs fulfil the customer's expectations and align with the current security principles
Ensure that own designs adhere to architectural principles and policies
Display excellent customer-facing skills, as working directly with external BT partners
Complete the work of the implementation request on the planned start/end dates and per the specifications, configuring the devices and verifying normal operation
Manage multiple projects and work with various BT teams to deliver the tasks on time and with minimal impact to the customer’s business
Collaboratively work with other designers, engineers to resolve design and implementation issues
Maintain a good understanding of key security products (e.g. Next Generation Firewalls, Cloud Proxy solutions)
Occasionally required to work flexibly as out of hours working will be required for transition and transformation change windows
Supports change management, impact assessments and design documentation updates
Supports the implementation of ways to improve working processes within the area of customer solution design
Requirements:
Ability to meet the customers’ needs in line with the business requirements
Ability to explain and present technical concepts to a variety of audiences
Working with a cooperative and positive attitude in a group setting to achieve common goals
Focusing on the objectives and the required outcomes of the processes while delivering a service
An agile worker, self-motivated & able to work in a team environment
Ability to work in a process-intensive and complex environment
Focusing on all aspects and details of a task and delivering your output with a high level of accuracy
Excellent written and presentation skills to be able to document and articulate designs and solutions to stakeholders
Analytical thinking and designer mindset
Industry accreditation (e.g. Check Point) at a basic level
Experience in creating high quality technical designs and customer-facing proposals
Ability to interpret customer needs, assess the full requirements, identify solutions to standard and non-standard requirements
Good foundational knowledge of key security technologies and products with hands-on experience and technical knowledge for one or more of the following: Security Gateways (Cisco Firepower, ASA, Check Point, Palo Alto plus appropriate Managers), Cloud Security Proxies (Zscaler, Palo Alto Prisma), Other Security Solutions (IDS/IPS, VPN, Remote Access solutions)
Experience deploying network and security services for large organizations
Skills with diagnostic tools including ability to interpret and analyse output
Knowledge of IP networking and security-related technologies
Fluent in English (both written and spoken)
Nice to have:
Security-related certifications (Cisco CCNA, Check Point CCSA) is an advantage
Any knowledge of Python, Kubernetes, Ansible, automation and RESTful APIs is an advantage