This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
The Depot Operations Supervisor reports to the Retail Sales & Operations Manager (RSOM) who has overall responsibility for the depot and service across Customer Services, Delivery fleet, Cold store Warehouse. This role is 40 hours per week, working any 5 of 6 days (closed Sundays).
Job Responsibility:
Model the passion and commitment to deliver outstanding service to our customers
Help to drive the consistent delivery of established processes and operational standards
Track the team’s performance against achieving daily, weekly and monthly targets
Developing both the operational performance of the depot and the skills of your team
Responsibility for areas such as health & safety, stock management, local delivery fleet management and facilities maintenance
Ready and willing to get involved in the day-to-day tasks if needed, including deliveries
Requirements:
Experience in a supervisory role- leading and motivating a team to achieve shared objectives
Strong communication skills
Customer service ethos
Confident using IT systems
Strong influencing skills
Able to understand and influence KPIs
Problem solving skills
Full driving license
Must have held a UK manual driving licence for at least 2 years
Nice to have:
Previous experience of leading a team within a retail, wholesale, customer service or operational/logistics environment
Some knowledge of commercial / P&L / budget management
Health & safety training
Food safety training
Coaching skills
Experience of developing a team
Experience of implementing operational policies and processes
What we offer:
Competitive salary – accredited Living Wage employer
33 days holiday per year, including bank holidays
Option to purchase up to 5 additional days holiday per year
Discretionary annual bonus scheme
Pension scheme - employer matched contributions up to 4%
Life assurance scheme worth at least 1x annual salary
Free turkey or voucher at Christmas
apetito perks scheme including salary sacrifice options and retail discounts