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Deployment planner

https://www.randstad.com Logo

Randstad

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Location:
India , Pune

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Category:
Finance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Responsibility:

  • Responsible for assigned customer accounts for the entire order life cycle (from new customer set-up, order entry/modification, escalations
  • responsibilities might include logistics management) to ensure orders are shipped to agreed deadline
  • Act as the single-point-of-contact to customers, parts distribution centres and/or manufacturing plants and cross functional departments to process and fulfil customer orders
  • providing accurate documentation and continual communication to customer throughout the process
  • Provide timely and informative responses as per the Service Level Agreement
  • Request support from the next appropriate level of customer support for complex escalations/issues providing documentation throughout the process
  • Maintain accurate records of all internal and external interactions in the appropriate database/system
  • Ensures customers comply with export polices and ensures required export/shipping documentation is compiled to the relevant legislation
  • Understands Customer Order Management policies, procedures and metrics
  • Support Customer Order Management departmental goals and initiatives to become a more proactive customer support organization

Requirements:

  • Collaborates - Building partnerships and working collaboratively with others to meet shared objectives
  • Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
  • Customer focus - Building strong customer relationships and delivering customer-centric solutions
  • Drives results - Consistently achieving results, even under tough circumstances
  • Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels
  • Customer Support - Demonstrates how proactive customer support interactions are required at each phase of the order life cycle to ensure customer satisfaction
  • Order Life Cycle - Demonstrates the phases of the end-to-end order life cycle, terminology and functional collaboration that enable customer orders to be fulfilled
  • Order Life Cycle Systems Knowledge - Demonstrates the steps within each system screen to process customer orders, order modifications and respond to customer queries to ensure accurate and timely order processing and query resolution
  • Order Processing - Demonstrates the steps necessary to manage the processing of customer orders through order receipt, exception identification and resolution to ensure orders are fulfilled to customer requirements
  • Values differences - Recognizing the value that different perspectives and cultures bring to an organization

Additional Information:

Job Posted:
February 15, 2026

Expiration:
March 07, 2026

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