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The Deployment Engineer is a key team member in a customer facing role, responsible for the deployment and continued evaluation of the system in multiple use cases, with this role specifically focused on the home use case.
Job Responsibility:
Support engineering with deployment and development, serving as an on-site representative
Develop testing plans and support procedures for the customer site, prioritizing the product roadmaps and development goals
Execute robot commissioning and testing at the customer site, including tracking and analyzing collections, coding and debugging as necessary
Ensure a positive customer experience and maintain the desired performance and reliability of the robot in the field
Work with engineering to troubleshoot hardware and software issues as they appear and documenting learning to develop new SOPs
Plan and execute the logistics of deploying early-stage robotic systems to homes and apartments
Work with robot operators and technicians as the site lead, ensuring required work is completed and tools, spares, and equipment are available
Communicate feedback to engineering clearly
Requirements:
3-5+ years of work experience in automotive or industrial automation/robotics integration, deployment, and development
Engineering degree
Excellent judgment and execution in high pressure situations
Ability to work with your hands on electro - mechanical systems
Experience with stakeholder management and customer success
Experience transitioning products from design to pilot to commercialization
Familiarity with project management software (Confluence, Jira, etc.)
Willingness to travel frequently to customer sites
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